BDC Representative

Job Purpose

A BDC Service Representative is responsible for promoting and developing business for the dealership.   Opportunities are created via interactions with clients through phone, email or postal mail contacts.

Primary Responsibilities

• Answer incoming phone calls in a prompt, polite, and professional manner.
• Contact potential clients through cold calls and emails.
•  Build long-term trusting relationships with clients.
•  Identify client needs and suggest appropriate products/services.
• Make the service appointment process convenient and efficient for customers.
• Build and maintain knowledge of basic center information and act as a resource for incoming callers requesting information.
• Be familiar with all our ongoing Service Marketing Campaigns.
• Make courtesy follow-up calls.
• Respond to teleservice leads in a timely manner.
• Respond to all internet service and parts leads in a timely manner.
• Handle client complaints or refer to appropriate center employee as necessary for resolution.
• Maintain a tidy work area at all times.
• Maintain files and other records in a secure and confidential manner.

Additional Responsibilities

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, rush jobs, or technical developments)

PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.