What are the responsibilities and job description for the Customer Service Representative (Self Storage) (Located in Mound, MN) position at Mini Mall US Storage Properties?
Join a Fast-Growing Company That’s Redefining Self Storage
Mini Mall Storage Properties has experienced incredible growth across North America since 2020. We're on a mission to make storage simple, secure, and convenient while delivering exceptional customer experiences at every location.
As a Customer Service Representative (Self Storage), you'll combine customer service, sales, and property operations to help customers find the right storage solutions while ensuring our facility remains safe, clean, and welcoming.
WHAT DO WE OFFER?
- Competitive hourly pay & paid time off.
- Performance-based bonus program.
- Full-time daytime schedule with no late nights, early mornings, or Sundays.
- Comprehensive health, dental, vision, and life insurance benefits.
- Retirement savings/401(k) matching program.
- Employee Assistance Program, employee discounts and referral program.
- Career growth opportunities in a rapidly expanding organization.
- Safety-first, team-oriented culture.
WHAT WILL YOU DO?
- Assist customers in person, by phone, and online.
- Convert leads into rentals through consultative selling and relationship building.
- Complete rental agreements, payments, and customer documentation accurately.
- Support collections, delinquency management, and auction processes.
- Conduct property inspections and maintain unit inventory.
- Ensure the facility meets cleanliness, safety, security, and brand standards.
- Process payments and complete daily business reconciliation.
- Support maintenance and property improvement initiatives.
- Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.
WHAT WILL YOU NEED?
- High school diploma or equivalent.
- Experience in customer service, sales, retail, hospitality, or property management is an asset.
- Strong communication and organizational skills.
- Comfortable working independently and managing multiple priorities.
- As part of our hiring process, a background check is required.
- Basic computer skills, including Microsoft Office.
At Mini Mall, we are guided by Integrity, Grit, Customer Focus, Community, and Safety & Security. If you're looking for a stable career with opportunities for growth and a chance to make a positive impact every day, we'd love to hear from you.
Join Mini Mall and help shape the future of self-storage.
What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be and bring their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Application Question(s):
- Do you have a reliable vehicle?
- Are you comfortable with completing light maintenance duties related to the overall cleanliness and functionality of the site? Examples being, grounds maintenance, cutting locks, cleaning out units, moving boxes, etc.
- What are your hourly pay expectations?
- This position requires regular movement throughout the facility and occasional lifting and carrying of items weighing up to 50 lbs. Are you able to perform these essential job duties?
- This role requires regular indoor office work, outdoor facility inspections, and frequent movement throughout the property. Are you able to perform these essential job duties ?
- As part of our hiring process, a background check is required. Would you be able to successfully complete and pass a background check?
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $32,322 - $41,793