Coordinator, Quality Assurance

COMPANY DESCRIPTION

Mini Mall Storage Properties has experienced rapid growth since beginning operations in 2020, and our momentum shows no signs of slowing as we continue acquiring storage facilities across North America. We are dedicated to making storage simple, accessible, and convenient for all of life’s transitions and treasures, while staying focused on leading the industry and challenging traditional norms. 

Our mission is to deliver the Mini Mall Experience in everything that we do, with a strong focus on our Service, Brand, and Employee Experiences. Our team’s dedication is what enables us to deliver an exceptional service experience to our customers – both internal and external, uphold a high level of brand consistency, and foster a workplace culture of innovation, inclusion, and collaboration.  

Guided by our values of integrity, grit, customer focus, community, and safety and security, our goal is to work together to create a company where everyone is motivated to contribute to our shared mission. We are looking for someone to help us continue to redefine the self-storage industry, build lasting relationships with the communities we serve, and set new standards for our business. 

Join us in shaping the future of self-storage as we expand across North America, and create long-lasting, meaningful careers. 

We are seeking a highly organized Quality Assurance Coordinator who ensures consistent quality by developing QA processes, conducting audits, and monitoring customer feedback. This role involves staying updated on industry regulations, analyzing performance data, and collaborating with management to improve operations.

WHAT WILL YOU DO?

• Assist in creating and maintaining quality assurance processes and standards across all locations.
• Develop and distribute training materials, checklists, and guidelines to promote consistency.
• Conduct regular audits of operational practices and stores to ensure compliance with Mini Mall Brand Standards and regulatory requirements.
• Monitor customer feedback and complaint trends to identify areas for improvement, focusing on the Customer Experience
• Collaborate with management and team members to identify inefficiencies and implement solutions.
• Analyze operational data to ensure key performance indicators (KPIs) are met or exceeded.
• Provide training and ongoing support to staff on quality assurance protocols.
• Act as a resource for operational staff, answering questions and providing guidance on QA processes.
• Maintain accurate records of audits, inspections, and quality assurance activities.
• Prepare detailed reports on findings and provide recommendations for corrective actions.
• Stay informed about changes in regulations affecting the self-storage industry.

 WHAT WILL YOU NEED?

• Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• 2-4 years of experience in quality assurance, operations, or a related role, preferably within the self-storage or retail industry.
• Strong organizational and analytical skills, with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and quality assurance tools or software.
• Ability to travel to different locations as needed.

 WHAT DO WE OFFER?

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make. 
• We provide a competitive compensation package comprised of a group benefits plan, RRSP/401K matching program, employee referral program, employer supported volunteerism program, and a discretionary bonus program.  
• We are committed to a safety-first work environment.  

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email careers@minimallstorage.com

#MMUS1 #Li-Onsite