Credit Representative

Mingledorff’s, Inc., and its subsidiaries, Holden & Associates and Commercial Controls Group, Inc. are always on the lookout for talented individuals to join our team. For over 85 years, our success has been driven by our incredible employees and a shared commitment to excellence. Our company culture is grounded in core values: Customer Focused, Integrity, Teamwork, Accountability, and Safety.

We offer a competitive benefits package for all full-time employees, including:

• Health, Dental, and Vision insurance plans
• Life & AD&D insurance (company paid)
• Short- and long-term disability coverage
• 401(k) retirement plan with company match
• Paid time off, holidays, 16hrs of additional paid time off to perform community service with an eligible 501(c)(3) organization
• Tuition and education assistance
• Employee Assistance Program (EAP)
• Pet insurance
• And much more... 

Job Purpose:

The purpose of the Credit Representative is to collect outstanding accounts receivables; to ensure appropriate levels of credit are provided to customers; to address issues and inquiries while providing a high level of customer service to both internal and external customers; and to release orders timely after confirming appropriate release from hold.

Job Duties and Responsibility:

• Contact delinquent accounts via phone and email to obtain payment commitments
• Follow up on customer payment commitments to ensure a timely payment 
• Monitor order screen to determine if orders can be released from credit hold
• Provide high level of customer service to our internal and external customers
• Follow-up on customer claims and disputes to bring to a resolution and work closely with sales teams to resolve issues
• Review customer projects/jobs to determine available credit
• Monthly preparation of Credit Reports (Customer Service, Warranty and President’s Report, 90day reports, general manager reports)
• Notify Credit Management when further collection action or credit line increase is necessary
• Monitor collections to ensure company rights (liens/bond) are maintained 
• Respond to requests for trade credit references
• Reconciliation of customer accounts as needed/requested
• Maintain regular, punctual and reliable physical attendance
• Work overtime as assigned
• Work cooperatively with others
• Comply with all company policies and procedures

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications:

• High School Diploma, 2 year degree preferred
• 1-3 years of experience in B2B credit and collections
• Experience with liens and lien waivers preferred
• Proven organization and time management skills, including strong multi-tasking skills
• Must be able to handle an extremely high volume of calls and work well under pressure in a fast-paced environment
• Must be a team player and able to work well with others in a team environment
• Excellent written and verbal communication skills

Travel Requirement:

• No travel required

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”)  reserves the right to revise the job description at any time. Employment is at-will.  

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.