Commercial Inside Sales Support

Job Purpose:

To provide in house sales, sales support and customer service for Account Executives and Territory Managers in assigned territory.

Job Duties and Responsibilities:

• Quote, order, coordinate and track products for Account Executives, Territory Managers and customers
• Prepare, review and enter orders to ensure all fields are complete and accurate in current versions of vendor systems
• Maintain accurate information on orders and review reports to determine and correct any errors; may submit and coordinate orders for pickup and delivery
• Maintain quotes and accurately link them to the appropriate orders (sell job, change customer numbers and extend dates if necessary)
• Determine and reinforce proper margin levels and job accuracy by applying claims and conducting job audits, and re-negotiating GM levels to ensure that product is billed correctly
• Respond to inquiries from customers to maintain a high level of customer service from all sources, which may include, but not limited to:
  • quote requests from dedicated Quick Quote line
  • requests from regional dedicated email address
  • departmental phone calls
• Manage product availability, shipping schedules, and over-all job status
• Maintain and distribute vendor acknowledgements and/ or tracking information to the salesperson
• Partner with Estimators, Sales, Credit and others to discuss payment options, credit releases, etc. for orders
• Accurately enter credit and rebills in company system
• File Carrier Credit Requests and ensure payment is received
• Process returns for assigned warehouse
• Track shipments for assigned managers
• May assist with bid process to include:
  • update and maintain accurate and current Department Bid List on Company databases
  • Ensure bids are distributed to customers at appointed times

• May assist with projects to include:
  • Create and maintain project files
  • Coordinate with Plans Resources to secure plans and specifications for projects/jobs
  • Distribute project plans and specification to estimators to ensure even work loads
  • Send “Operation and Maintenance Manuals” to customer at end of project or upon request
• Other duties as assigned
• Work cooperatively with others
• Comply with all company policies and procedures

Qualifications:

• Bachelor’s Degree, preferred
• 3 years Administrative Assistant experience
• 2 years experience in the HVAC industry, preferred
• 2 years customer service experience
• Proficient computer skills in MS Office
• SAP experience, a plus
• Proven multi task skills
• Excellent written and verbal communication skills

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Mingledorff’s and its subsidiaries (“Company”) reserves the right to revise the job description at any time. Employment is at-will.

The Company promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hr@mingledorffs.com for assistance with an accommodation.