What are the responsibilities and job description for the Customer Success Manager – MSP / Microsoft O365 position at Mingle Software?
Customer Success Manager – MSP / Microsoft O365
Location: Tewksbury, MA (Hybrid – 2 days onsite, 3 days remote)
Type: Full-Time, Direct Hire
Salary: $100,000–$130,000
About the Role
Are you an experienced MSP professional who enjoys building client relationships, driving technology strategy, and helping businesses get the most from their IT investments?
We’re seeking a Customer Success Manager (Technical Account Manager / vCIO) to join our growing Managed Services team in Tewksbury, MA. In this client-facing leadership role, you’ll serve as the trusted technology advisor to a portfolio of clients — helping them plan, budget, and modernize their environments using Microsoft solutions like Office 365, Azure, Windows Server, Intune, and M365 Security.
If you’ve spent years working with Managed Service Providers and prefer strategy and client engagement over hands-on engineering, this is an opportunity to step into a high-impact role where you can shape client outcomes and drive business success.
What You’ll Do
- Act as a strategic technology partner and primary point of contact for assigned clients.
- Lead clients through full IT lifecycle planning — including budgeting, roadmaps, and business alignment.
- Conduct quarterly business reviews and executive meetings to ensure satisfaction and ongoing alignment.
- Identify opportunities for clients to improve performance, security, and scalability across Microsoft-based systems.
- Build strong relationships with C-level stakeholders, guiding them on cloud adoption, modernization, and risk reduction.
- Collaborate with service delivery and project teams to ensure exceptional execution.
- Develop and present proposals, technology plans, and performance reports.
- Support renewals, expansions, and long-term account growth initiatives.
What You Bring
- 6 years of experience with a Managed Services Provider (MSP) — required.
- Proven track record of long-term client success and stable career progression.
- Deep understanding of Microsoft ecosystems: Office 365, Azure, Windows Server, Intune, and M365 Security.
- Excellent communication and presentation skills — able to translate technical ideas into business outcomes.
- Strong strategic thinking, relationship management, and organizational skills.
- Experience managing multiple accounts and delivering measurable client satisfaction.
- Bachelor’s degree preferred (or equivalent hands-on experience).
- Based in Massachusetts and able to work onsite in Tewksbury 2 days per week.
Why Join Us
- Hybrid flexibility (2 days onsite, 3 remote)
- Competitive compensation and performance-based incentives
- Growth-focused MSP with a strong client retention rate
- Collaborative, people-first culture where your insights shape client success
Job Type: Full-time
Pay: $100,000.00 - $130,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have experience working for a Managed Services Provider (MSP)?
- Have you directly supported or advised clients using Microsoft technologies (Office 365, Azure, Windows Server, etc?
- Do you live within commuting distance of Tewksbury, MA?
Work Location: Hybrid remote in Andover, MA 01810
Salary : $100,000 - $130,000
