Enrollment Coordinator

Minerva University is a non-profit, U.S.-accredited institution of higher education that prepares students to become innovators and global leaders in various disciplines. In June 2024, Minerva was ranked #1 most innovative university in the world for the third year in a row by World’s Universities with Real Impact (WURI), an organization whose partners include the United Nations Institute for Training and Research. We have reinvented higher education at every level, from how we equalize access to talented students from around the world, how we leverage the possibilities of global immersion, and how we teach. We are well known for our undergraduate program where students live together in residence halls, traveling to different cities around the world over their four years of study. We teach using a web-based platform that supports real-time, synchronous seminars (ranging from 15-19 students) with high levels of student-faculty interaction. All Minerva classes are seminars, not lecture courses, and use active learning to help students learn to think critically and creatively as well as to communicate and interact effectively with others. The majority of our students are undergraduates pursuing four-year degrees. Minerva offers a Master of Science in Decision Analysis, as well as other programming for professional learners, which we are actively looking to scale over the upcoming few years.

The Role

The Enrollment Coordinator is a vital member of Minerva University’s Enrollment team, responsible for guiding students through the enrollment journey—from initial inquiry through application submission, admission, enrollment, and course start, as well as providing key operational support to the Enrollment Team at large. This role combines relationship-building, outreach, and operational follow-through to ensure enrollment targets are met and admitted students successfully matriculate. The ideal candidate is an excellent communicator, tech-savvy, and driven by results, with a passion for helping students and families navigate the decision-making process in a fully remote, global environment.

Requirements:

Key Responsibilities

Operations

• Supports the daily operations of the Enrollment Team including general email inboxes, daily reporting on numbers, and data analysis of trends to be reported out to the broader team.
• Assists with CRM management and support; building out new systems for the team to track enrollment progress throughout the recruitment season, and managing data within the system.
• Manages the onboarding, training, and support of work study students assigned to the team.
• Coordinates key recruitment cycle events, campaigns, and milestones to ensure consistency of processes across the team.
• Contributes to the overall success of the Enrollment team by sharing best practices and participating in team projects.
  
  

Student Engagement

• Serves as a point of contact for prospective students, applicants, admitted students, and enrolled students and their families, responding promptly to inquiries and providing personalized support.
• Conducts daily outreach to targeted pipelines of students, and maintains high contact levels, building trust and rapport, prospective students through multiple channels, including phone, email, text, chat, social media, and professional networking sites.
• Guides students through each stage of the enrollment funnel—from prospect to applicant to admitted student—ensuring timely follow-up and forward movement.
• Serves as an expert in the Minerva University application, fi nancial aid, and enrollment processes, and eff ectively communicates Minerva’s value proposition to varying audiences.
• Monitors applicant progress and proactively identify and address obstacles to completion.
• Utilizes critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experience.
• Supports students through the decision and commitment process, including deposit collection and enrollment confi rmation.
• Collaborates with Admissions, Enrollment, Financial Aid, and Student Services teams to ensure enrolled students complete all pre-start requirements and are prepared to start classes; assisting with orientation and onboarding communications as needed.
  
  

Requirements

• Belief in and passion for fulfilling the Minerva mission: to nurture critical wisdom for the sake of the world
• Bachelor’s degree required
• 1-3 years of experience in US university admission or counseling or similar preferred
• Fluency in written and spoken English is required
• Knowledge and experience in at least one other educational system (both K-12 and secondary) outside of the U.S. preferred
• Demonstrated ability to connect authentically and professionally with stakeholders of diverse backgrounds at varying levels - high school students, parents, organization leads, government officials
• Strong sense of personal accountability and follow through
• Ability to work collaboratively and efficiently with a globally distributed team
• Demonstrated experience moving work forward in a remote environment and with a high degree of independence
• Demonstrated experience presenting complex information about the U.S. higher education system both in large and small group settings
• Excellent analytical skills and ability to make data-driven decisions
• Passionate about improving higher education and excited about reimagining the university experience
• Ability to travel both domestically and internationally as needed
• Availability to work extended hours and some weekends as needed
• Prior experience with Technolutions Slate CRM or similar enrollment management systems is preferred
  
  

Location: Fully Remote (with possibility of travel) FLSA Status: Exempt

Salary: $50,000 - $60,0000 (depending on experience)