What are the responsibilities and job description for the Field Service Representative position at Miner Enterprises and Careers?
Overview
The Field Service Representative (FSR) is a contact between our company and our clients, responsible for providing exceptional technical support, maintenance, and repair services directly at customer locations. This role requires a blend of strong technical expertise, excellent customer service skills, and the ability to work independently to ensure customer satisfaction and product performance.
Key Responsibilities
- Installation & Commissioning: Perform on-site installation, setup, and configuration of all of Miner Products.
- Maintenance & Repair: Assist customer with product maintenance, as well as troubleshooting and repair of equipment, systems, or products.
- Customer Support: Serve as the technical resource and primary liaison between the customer and Miner, effectively communicating with customers to diagnose issues, provide solutions, and ensure a positive service experience.
- Training: Provide product training to customers on the proper operation, maintenance, and use of Miner products
- Documentation & Reporting: Accurately document all service activities, including time spent, parts used, root cause analysis, and service reports, using field service management software.
- Safety & Compliance: Adhere to all company, customer, and regulatory safety policies and procedures.
- Collaboration: Work closely with the internal stakeholders such as sales, and engineering teams to escalate issues and provide feedback on product performance and customer needs.
Required Qualifications & Skills
- Technical Knowledge: Have a strong mechanical aptitude and be able to interpret 2D engineering drawings. An FSR will need to be able to understand mechanical railcar systems.
- Computer Knowledge: Proficient with Microsoft Office Suite. Have a general grasp on how an ERP works.
Education and / or Experience:
- Education: High school diploma or GED required.
- Customer Focus: Exceptional customer service, communication, and interpersonal skills. Ability to build rapport and trust with clients.
- Problem-Solving: Excellent critical thinking and troubleshooting skills to diagnose and resolve complex technical problems under pressure.
- Independence: Proven ability to work autonomously, manage time efficiently, and prioritize service calls.
- Travel: Travel will be limited to North America. An FSR should expect to be on the road 2 weeks out of the month on average. Occasionally, weekend travel is required. The availability of travelling within a day or two notice is expected.
- Licensure: Valid driver's license with a clean driving record is required.
Physical Requirements:
- Physical Requirements: Ability to lift up to 50 lbs, climb ladders, and work in various environmental conditions.
Job Type: Full-time
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $45,000 - $75,000