IVR Developer

Job Purpose And Summary

The Developer is responsible for using approved programming languages, operating systems and source code to create, enhance, and maintain application solutions that meet the identified functional and non-functional business requirements.

May provide 24/7 support as needed

Primary Duties And Responsibilities

• Development of Interactive Voice Response (IVR) applications, specifically with the Concentrix platform
• Intervoice Development Studio Interaction Composer
• Experience with ECMAScript, relatable JavaScript experience
• Understanding of telephony systems and integration with other contact center products
• C#/vb.net proficiency preferred for ancillary applications
• Code/build application solutions from specifications provided by Requirements Analysts and Application Integration Architect.
• Develop and execute unit tests and functional test coverage for assigned coding changes to ensure code quality.
• Perform testing of application software modifications utilizing various programming platforms and productivity tools and review results for accuracy.
• Perform coding and testing in multiple systems and/or processes.
• Follow processes and procedures to ensure the quality of technical solutions.
• Lead and/or provide assistance with presentations in code reviews.
• Participate in broader technical reviews used to detect defects in requirements, design, code, test cases, or other project artifacts.
• Perform documentation of all code changes.
• Support Senior Developers in compiling detailed activity task management including recording work effort and providing estimates of time to complete tasks.
• Support Senior Developers in the design and development of proof of concept and prototype application environments.
• Develop and maintain code repositories according to established version management approaches and methods as defined.
• Follow code construction fundamentals for coding practices, guideline for use of data, control-related concepts, and error-detection practices
• Assist in identification and evaluation of risks; participate in mitigation and control activities.
• Provide on-call support in support of systems and applications in production.
• Perform production support activities including incident and problem management, code corrections, upgrades and patches.
  

EDUCATION AND EXPERIENCE Minimum Qualification: Bachelor's Degree in Information Technology/MIS, Engineering, or related field and three plus years of programing experience or the equivalent combination of skills, experience, and certification with experience.

• Experience with programming languages.
• Experience with Simple Object Access Protocol (SOAP), Representational State Transfer (REST), Application Programming Interface (API) Management, and Java Enterprise Edition (Java EE).
• Understanding of system behaviors and functionality.
• Experience designing, building and supporting high-performing Java EE applications.
• Demonstrated experience developing mainframe applications.
• Experience with implementing Web Services.
• Experience with Software Development Life Cycle (SDLC) methodologies and tools.
• Knowledge of software engineering, design, and testing.
• Experience with Structured Query Language (SQL)
• Experience with relational and Not Only SQL (NOSQL) databases.
• Excellent verbal and written skills.
  
  

While others say it, we do it: we care. We have great people and we do great work. Just as importantly, we have great relationships with an impressive clientele. Over 1,000 talented, diverse, and career-minded professionals are carving out their role and experiencing a good mix of challenges and opportunities - and we're rooting for them along the way, every day. For more, click: https://www.mindteck.com/career/life-at-mindteck.html

Mindteck is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with a disability, or any other trait protected by law.