What are the responsibilities and job description for the Technical Support Specialist position at MindSpring Partners LLC?
We are seeking a Technical Support Specialist (Level II) to join a fast-paced Deskside IT team in New York City. This is an urgent 3-month contract opportunity starting ASAP, requiring full onsite work Monday–Friday, 10:30 AM–7:00 PM.
Key Responsibilities
- Provide Level II deskside support for hardware and software issues
- Troubleshoot Windows OS, MS Office, VoIP systems, mobile devices, and remote access tools
- Resolve incidents and service requests through ticketing systems (ServiceNow preferred)
- Follow established procedures, documentation, and escalation path
- Deliver high-quality customer service in a professional environment
Candidate Profile
- Bachelor’s degree or equivalent experience
- 2 years of hands-on IT support experience (Windows environments required)
- Strong experience supporting end-user technologies (laptops, desktops, smartphones, MS Office, VoIP)
- ServiceNow experience strongly preferred
- Law firm or professional services environment experience highly preferred
- Comfortable with repetitive, process-driven tasks and detailed documentation
- Excellent communication and client service skills
Salary : $35 - $40