What are the responsibilities and job description for the System Engineer position at Mindlance?
Title- Senior Specialty Systems Operations Engineers
Duration- 12 months contract to hire
Location- Chandler AZ
Key Skill-Mainframe/Dynatrace
We are seeking three identical Senior Specialty Systems Operations Engineers to join a Mainframe Production Support team supporting critical applications in a highly specialized, non-standard environment. This role requires strong hands-on mainframe application support experience and the ability to work in a follow-the-sun model alongside offshore team.
Key Responsibilities
Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
Monitor production systems and ensure system stability and uptime
Analyze and troubleshoot failed mainframe jobs (JCL)
Perform root cause analysis and support ad hoc job executions
Partner with Production Control to restart and recover failed jobs
Respond to business user requests and application team needs
Maintain and update incident tracking (ServiceNow, JIRA, Confluence)
Monitor and respond to application group mailboxes
Document incidents, resolutions, and create JIRA stories for follow-up
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Salary : $60 - $65