What are the responsibilities and job description for the Payments Fraud Detection Specialist position at Mindlance?
Fraud Detection Specialist I
Role is 4 days onsite/1 day remote each week in Newark, DE
Contract: 6 months (possible extension)
Client JD-
We are going to shift to our Payments Fraud team, given the rise in Wire alert volume. We would be looking with candidates who have strong Wire and ACH payment experience.
A Fraud Detection Specialist, level I, will review alerts/transactions that are flagged as potentially fraudulent or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types, and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound calls, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients.
The Fraud Detection Specialist I is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention. • Demonstrate resiliency and adaptability in a fast-paced contact center environment • The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity • Approach problems logically and with good judgment to ensure the appropriate customer outcome • Demonstrate personal excellence including punctuality, integrity, and accountability • Comfortable in a metrics driven environment that requires the ability to prioritize and multitask • Think critically and exercise independent judgement • Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss • Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed • Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned. • Performs defined mitigation steps to reduce financial loss to our customers and the bank • Ability to complete assigned duties within daily deadlines, both efficiently, timely manner, and with minimal supervision to meet KPIs and SLAs.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Salary : $25 - $27