What are the responsibilities and job description for the Mobile Support Technician position at Mindlance?
Job Title: Mobile Support Technician
Location: Washington, DC 20433
Duration: 12 Months – Long Term
100% Onsite
Job Description: The ideal candidate will demonstrate a strong foundation in technical support along with a proactive attitude toward continuous learning and skill development.
Key qualifications include:
- Proven experience in technical support / walk-in support environments
- Strong customer service orientation with the ability to support end users effectively
- Experience with mobile device management and asset lifecycle processes
- Hands-on experience with ticketing systems (e.g., ServiceNow, Remedy, or similar platforms)
- Excellent written and verbal communication skills
- Working knowledge of Microsoft O365 and Excel-based reporting
- Willingness to learn, adapt, and continuously maintain/upskill technical knowledge in a fast-paced environment
We are looking for candidates who not only meet the technical requirements but also bring a growth mindset, accountability, and a commitment to delivering high-quality client support.
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”