Demo

IT Help Desk Agent

Mindlance
Plano, TX Contractor
POSTED ON 11/18/2025
AVAILABLE BEFORE 12/17/2025

One of our top Insurance client is hiring for a Help Desk Agent role in Plano, TX. Below are the details:

JOB DESCRIPTION:

Job Title: Help Desk Agent

Duration: 12 months

Location: Plano, TX


2 flexible days in office, 3 days remote each week for certain shifts


Role Responsibilities:

  • Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
  • Document customer requests in our incident tracking system
  • Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe andmidrange operations.
  • Interact with customers and peers to diagnose and resolve problems
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
  • Support features, functionality, and usage of specific applications
  • Provide Level 1 technical support of low to medium complexity
  • Provide input and update to the technical knowledgebase as necessary
  • Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
  • Report problems with procedures and makes suggestions for improvements
  • Perform related duties as assigned or requested


Role Requirements:

  • Reliability & Flexibility are extremely important
  • Strong customer service skills
  • Effective listening skills
  • Strong written and verbal communication skills
  • Good problem-solving skills and decision-making ability
  • Technical aptitude with PC literacy
  • Basic knowledge of Windows Operating Systems
  • Strong enthusiasm and desire to learn
  • Self-motivation and organization
  • Ability to learn and apply technical information in a fast-paced, demanding work environment
  • Ability to follow policies and procedures; attention to detail.


EEO:


“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Salary : $20

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