What are the responsibilities and job description for the Fraud Detection Specialist position at Mindlance?
Role: Fraud Detection Specialist
Contract: 6 months (Potential extension)
Client Location: Newark, Delaware – Hybrid 3-day a week onsite/ 2 days remote
Role Overview:
- Candidate will review wires flagged as suspicious by fraud rules.
- Responsibilities include:
- Reviewing and correlating suspicious wires.
- Handling inbound/outbound client calls.
- Claim intake if confirmed fraud occurs and take subsequent steps.
- Using NetReveal (fraud detection/risk engine) and Salesforce (case management) – Not mandatory these tools, but good to have
- Adapting to a new in-house risk engine currently being implemented.
Key Skills & Requirements:
- Attention to detail – critical for fraud review accuracy.
- Ability to work under pressure – wire transactions are time-sensitive with strict deadlines.
- Adaptability – must learn and adjust quickly to new platforms.
- Strong communication/phone skills – significant inbound/outbound client contact required.
- Wire processing experience – minimum 1 year required; wire fraud experience is a strong plus.
- Salesforce experience helpful but not required (can be trained).
Additional Notes:
- Candidate must be comfortable with a fast-paced environment and volume spikes around wire deadlines.
- Preference for candidates who are not used to only segmented roles (should handle both phones investigations).
- Hiring timeline: as soon as possible, decision usually within 1week post-interview.
- Contract role with potential for extension and conversion.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Salary : $20 - $25
