What are the responsibilities and job description for the Senior Office Manager position at Mindful Therapy Group?
Description
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About The Role
The Senior Office Manager is responsible for overseeing the operations, performance, and culture of multiple office locations. This role ensures that each office delivers consistent client service, operational efficiency, and team support while maintaining alignment with company standards and goals. The Senior Office Manager serves as the key liaison between site-level staff and senior leadership, fostering collaboration, accountability, and continuous improvement across all assigned offices.
Responsibilities
About Mindful Support Services
We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,000 mental healthcare providers since we opened in 2011.
We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.
Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.
About The Role
The Senior Office Manager is responsible for overseeing the operations, performance, and culture of multiple office locations. This role ensures that each office delivers consistent client service, operational efficiency, and team support while maintaining alignment with company standards and goals. The Senior Office Manager serves as the key liaison between site-level staff and senior leadership, fostering collaboration, accountability, and continuous improvement across all assigned offices.
Responsibilities
- Provide direct leadership and oversight to administrative staff and support teams across multiple office sites.
- Ensure operational consistency across all assigned locations, including scheduling, client service, and workflow management.
- Monitor and report on key performance indicators (KPIs) such as provider productivity, client experience metrics, and office utilization.
- Partner with regional and departmental leadership to address staffing needs, provider support, and resource allocation.
- Conduct regular site visits to evaluate office environment, resolve operational challenges, and provide coaching/support to office teams.
- Implement and uphold company policies, procedures, and best practices consistently across all assigned offices.
- Act as a point of escalation for complex client, provider, or staff concerns, ensuring timely resolution and communication.
- Drive initiatives that improve efficiency, provider satisfaction, and client care while balancing business needs.
- Lead and mentor Office Managers-in-training, contributing to leadership development within the company.
- Collaborate with other managers and departments (Provider Services, Referrals, IT, Facilities) to ensure smooth operations and proactive problem-solving.