What are the responsibilities and job description for the Medical Office Manager position at Mindful Behavioral Health PLLC?
Company Description
Mindful Behavioral Health PLLC is a specialized mental health provider dedicated to offering comprehensive psychiatric and therapeutic services. Based in Boca Raton, Florida, the organization focuses on Geriatric Psychiatry, Women’s Mental Health, Transcranial Magnetic Stimulation (TMS), Spravato (esketamine) treatment, and Mental Health Research. Through a patient-centered approach, we strive to improve the quality of life for individuals while advancing mental health practices through innovative treatments.
About the Role
We are looking for an experienced and organized Office Manager to oversee the daily
operations of our medical practice. In this pivotal role, you will serve as the central point of
coordination between clinical staff and administrative teams, ensuring our practice runs
smoothly and our patients receive exceptional service. The ideal candidate is a proactive
problem-solver with a strong background in medical office administration.
Key Responsibilities
- Oversee and manage the general day-to-day operations of the practice
- Supervise and provide leadership to administrative staff, supporting their daily workflow and performance
- Facilitate clear and timely communication between administrative staff and clinicians
- Address and resolve patient complaints in a professional and empathetic manner
- Monitor and maintain all practice communication channels, including phone systems and email
- Maintain an up-to-date fee schedule and manage provider credentialing with insurance companies
- Verify patient accounts and proactively resolve any billing or account discrepancies
- Manage relationship between vendors and the office.
- Work within the EHR system to support scheduling, documentation, and reporting
Qualifications
- Prior experience in a medical or healthcare office management role required
- Highly organized, detail-oriented, and capable of managing multiple priorities
- Exceptional Communication and Customer Service skills, with the ability to assist patients and staff professionally
- Familiarity with insurance credentialing processes and fee schedule management
- Basic understanding of Medicine and healthcare regulations
- Knowledge of insurance billing practices and verification of benefits
- Experience handling Receptionist Duties, such as scheduling, managing calls, and maintaining front-desk operations
- Proficiency in medical office software (EHR) and scheduling systems, we use AdvancedMD
- Ability to handle sensitive patient information with discretion and professionalism (HIPAA)
- Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (preferred)
- Experience in a mental health or healthcare setting considered a strong advantage
Salaried position = 70K a year
If you are a motivated healthcare professional ready to make an impact in a fast-paced clinical
environment, we would love to hear from you. Please apply with your resume and a brief note about
your relevant experience.