Program Coordinator

Role Summary

Own the day-to-day coordination that keeps clinics running. You’ll oversee Office Assistants, support program management (compliance, QA, billing), and drive operational rhythm across assigned sites.

Key Responsibilities

• Maintain accurate records of program activities, staff, and outcomes; generate regular effectiveness reports for leadership.

• Provide direct oversight to Office Assistants across clinics; coach for quality, efficiency, and service.

• Assess program quality and adherence to standards; recommend and track corrective actions.

• Draft and update policies/procedures as directed; support program credentialing and contract obligations.

• Coordinate/monitor outreach to sustain referral flow; guide Office Assistants participating in outreach.

• Monitor client feedback and surface improvement opportunities.

• Train staff/volunteers on workflows, service standards, and compliance (including HIPAA).

• Provide administrative support (front desk/phones, communications, report prep) as needed.

• Participate in program meetings and partner closely with the Clinic Manager on operational priorities.

• Model professional conduct and clear, respectful communication.

• Other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent; two (2) years of college with Business Administration major preferred.

• Strong planning, prioritization, and multi-project execution under deadlines.

• Excellent communication, organization, and analytical skills; methodical problem-solver.

• Proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint), Teams, Zoom; comfort with EHR/EMR systems.

• Basic math skills; clear written and spoken English.

• Valid CA driver’s license, reliable insured transportation, and insurability under agency policy.

• Proven ability to build professional relationships with employees, vendors, TPAs, and partners.