What are the responsibilities and job description for the Partner Success Manager position at MindCare Solutions?
About MindCare Solutions
MindCare Solutions is a premier provider of behavioral health services, supporting hospitals, emergency departments, inpatient behavioral health units, long-term care centers, correctional settings and various other clinical settings.
We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers. Our organization is committed to enhancing mental health care accessibility and efficacy through innovative solutions and strong partnerships, ensuring that high-quality, patient-centered care is delivered to improve the health and well-being of the communities we serve.
Partner Success Manager
The Partner Success Manager plays a critical role in supporting providers and partner communities by blending clinical knowledge with strong organizational and communication skills. This role is distinguished by its ability to manage operational tasks, facilitate smooth communication between teams, and proactively address partner needs. The Specialist ensures consistent service delivery by supporting the Director of Operations, coordinating reports, resolving issues, and maintaining strong partner relationships. Success in this role requires attention to detail, adaptability, clinical awareness, and a collaborative, service-first mindset.
Location: Hybrid in the Cincinnati/Dayton, OH area
Salary: up to $75,000/year
Schedule: Full-Time/Dayshift
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provider and Partner Support
- Serve as the main operational contact for assigned partner communities, providing responsive and effective support.
- Assist Providers with scheduling, coordination, documentation needs, and day-to-day operational requests.
- Facilitate communication between Providers, partners, and the Director to ensure smooth service delivery.
Operational Coordination
- Track provider schedules and ensure that partner communities are informed and prepared for upcoming visits.
- Help manage escalations by gathering information, coordinating responses, and ensuring timely resolution.
- Support new partner and provider onboarding processes as needed.
Performance Monitoring and Reporting
- Assist in collecting and reviewing service delivery data, including appointment completion, partner feedback, and service metrics.
- Maintain accurate records of partner communications and operational activities.
- Prepare routine updates and reports for the Director of Operations.
Communication and Relationship Management
- Build and maintain strong, supportive relationships with partner facilities and community leadership teams.
- Collaborate closely with clinical teams, business development, and internal operations to ensure seamless partner experiences.
- Communicate operational updates, changes, and expectations clearly and proactively.
Administrative Support
- Assist in maintaining operational documents, records, and CRM updates for assigned region.
- Help coordinate regional meetings, training, and partner visits.
- Provide additional administrative support to the Director as needed to help drive regional performance.
Benefits:
- Full health and wellness (Medical, Dental, Vision)
- Flexible spending account
- 401K with 4% match
- Company paid life insurance
- Voluntary life/AD&D, short/Long term disability
- Positive work environment/culture
- Company paid holidays
- PTO
Required Qualifications
- Associate’s degree required, bachelor’s degree in healthcare administration, Business, Communications, or related field preferred.
- 2 years of experience in healthcare operations, customer service, partner success, or administrative support roles.
- Strong organizational and time management skills with attention to detail.
- Excellent interpersonal, communication, and problem-solving abilities.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms.
- Ability to work independently and collaboratively in a fast-paced environment.
- Healthcare or post-acute care experience strongly preferred.