What are the responsibilities and job description for the Desktop Support Technician position at Mindbank Consulting Group?
Job Details
Mindbank Consulting Group has an immediate need for a Desktop Support Technician.
Desktop Support Technician Responsibilities:
- Provide support for users calling in for help on the use of applications, including login issues, setting up of user accounts, desktop support, hardware and software support, inventory and asset management support.
- Provide support for PIV configuration necessary for Multifactor Authentication (MFA), setting up of user accounts, and troubleshooting access issues.
- Maintain and resolve issues with desktop/laptop computers, hardware and software, peripherals, printers, local network, etc.
- Log and report each service request and problem report in a ticketing system.
- Assemble workstations, which includes connecting the computer to monitors, keyboards, and printers, and ensuring all physical connections are secure.
Desktop Support Technician Qualifications:
- Minimum of 3 years’ experience providing technical support.
- Proficient in troubleshooting and resolving Tier 1 & 2 technical support issues.
- Experience diagnosing and repairing computer hardware and software issues for end-users, using tools like diagnostic software, screwdrivers, and pliers to install, upgrade, and maintain workstations.
- Lifting and moving: Required to lift or move objects up to 25-50 pounds, such as equipment shipments, printers, special diagnostic equipment, desktop computers, monitors, etc.
- Reaching and bending: Able to reach for items on high shelves, or bend, stoop, and crouch to access cables or equipment under desks.
Why should you work for Mindbank?
Since 1986, Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses.
Mindbank believes that our employees deserve the best care that our company can provide. We offer our employees a comprehensive and competitive benefits package including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Long Term Disability
- Short Term Disability
- 401 (k) Plan
- Paid Time Off
- Training and Education Reimbursement
- Referral Bonuses
As an Equal Opportunity Employer, Mindbank is committed to a diverse workforce and we seek the most qualified candidate for each opening without regard to race, color, religion, age, gender, gender identity, marital status, sexual orientation, national origin, protected veteran status, or disability status.