Market Development Manager (Access & Growth)

Join MIND 24-7: Transforming Mental Health Care, 24/7

At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyone—no matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day.

Market Development Manager (Access & Growth)

📍 Location: Phoenix, AZ | 📆 Schedule: Full-Time (Market-Facing)

💰 Competitive Pay Full Benefits

MIND 24-7 is building a movement to change how people access mental health care by creating an "always open front door." As a Market Development Manager, you are the face of our mission in the community—driving sustainable patient volume through disciplined referral development and high-impact relationship management. This is not a commission-based sales role; you are measured by conversion, referral quality, and the real-world impact you have on our mission and ethical standards.

Why Choose MIND 24-7?

✅ Mission-Aligned Compensation – Performance metrics tied to aggregate growth and ethical standards rather than traditional commission.

✅ Territory Ownership – Lead and manage your own defined field activity with a high degree of accountability.

✅ Strategic Collaboration – Partner directly with Clinical and Operations leaders to optimize care and support ED diversion.

✅ Diverse Partnerships – Build relationships across health systems, first responders, schools, and specialty practices.

✅ Career Growth – Be a key player in a rapidly expanding organization dedicated to healthcare innovation.

Your Role & Impact

🔹 Build and maintain referral relationships with Emergency Departments, EMS, school districts, and behavioral health providers.

🔹 Own a defined territory aligned with our clinical sites, ensuring partners understand eligibility and referral pathways.

🔹 Execute daily field discipline with a minimum of four (4) in-person referral partner touches per business day.

🔹 Log all activity in the CRM within 24 hours to maintain accurate documentation and territory insights.

🔹 Optimize patient access by partnering with clinical leaders to improve referral-to-arrival conversion and reduce LWOBE.

🔹 Support market expansion by aligning outreach with payer strategies and new clinic launches.

 🔹 Ensure full compliance with all healthcare regulations and Mind24-7 standards in every interaction.

🔹 Report directly to the VP of Growth with a dotted line to the COO to ensure alignment across the organization.

What We’re Looking For

✔️ Experience in Market Development – Proven track record in market-facing execution and driving compliant patient volume.

✔️ Territory Discipline – Highly organized with the ability to manage daily outreach targets consistently.

✔️ Strong Communication – Ability to articulate complex referral pathways and clinical outcomes to diverse stakeholders.

✔️ CRM Proficiency – Dedicated to accurate and timely documentation of field activity.

✔️ Mission-Driven Mindset – Passionate about behavioral health access and maintaining high ethical standards.

✔️ Analytical Skills – Focused on conversion metrics and sustained volume impact rather than activity alone.

Join a team that’s making an immediate impact on mental health care in Phoenix—with a strategic growth role, competitive pay, and a culture of collaborative ownership.

To support you in this essential work, we offer a benefits package grounded in empathy, including medical, dental, vision, life, and disability insurance. We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge. As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong. If you are ready to take ownership of your impact and help us do great things, we invite you to apply today