Intake and Insurance Verification/Billing Specialist

Intake and insurance Verification/Billing Specialist - Mind&Mobility

Location: Orlando,FL

Job Type: Full Time

Pay: $22/hr

About Us

At Mind& Mobility, we believe growing older should never mean giving up control, dignity, or the place you call home. Our mission is to help seniors live independently, confidently, and joyfully through compassionate in-home care, personalized therapy, and innovative brain health programs.

Position Summary: The Medical Billing/Collections Specialist will be responsible for managing and resolving accounts receivable for outpatient therapy services. This includes insurance intake and verification for Medicare and commercial/third-party payers, understanding and explaining coinsurance, deductibles, and out-of-pocket responsibilities, and accurately interpreting Explanation of Benefits (EOBs). The role also includes posting payments, billing, light collections, and working accounts receivable (AR) through consistent follow-up with patients and insurance companies. The ideal candidate has a strong background in medical billing, particularly in outpatient physical, occupational, and/or speech therapy settings.

Key Responsibilities

• Perform insurance intake and verification for Medicare and commercial/third-party insurance plans.
• Verify eligibility, benefits, coinsurance, deductibles, and out-of-pocket responsibilities prior to services.
• Accurately read and interpret Explanation of Benefits (EOBs).
• Post payments from insurance and patients in a timely manner.
• Ensure payments by primary and secondary payers and/or self-pay patients are accurate.
• Responsible for thorough and timely patient account follow-up to ensure accurate accounts receivable reporting.
• Provide accurate and timely follow-up and resolution for all accounts receivable.
• Meet and maintain cash collection metrics and goals.
• Effectively and independently handle reimbursement issues, including contracted and non-contracted denials.
• Work in a fast-paced environment with strong attention to detail, accountability, and professionalism.
• Work closely with payer provider relations representatives.
• Contact insurance companies by email and phone to collect payments and resolve outstanding claims.
• Work all denials and corrected claims in collaboration with the biller, Business Office Manager, insurance payers, and/or patients.
• Manage credit balances, patient balances, and insurance (non-patient) balances.
• Perform light collections activities as needed, including patient outreach.
• Conduct AR follow-up, including phone calls with clients and insurance companies to resolve outstanding accounts.
  
  

Qualifications

• High school diploma or equivalent required; Associates preferred
• Minimum 2 years of medical collections experience, preferably in outpatient therapy billing.
• Strong understanding of CPT, ICD-10, and HCPCS coding as it relates to therapy services.
• Familiarity with Medicare and commercial insurance plans.
• Proficiency in billing software (e.g., OptimisPT, Kareo/Tebra).
• Excellent communication, problem-solving, and organizational skills.
• Ability to work independently and as part of a team.
  
  

Why Join Us

• Competitive Pay & Benefits
• Mission-Driven Work
• Supportive, Positive Culture
• 401(k) plan & employee perks
  
  

How To Apply

Submit your application and resume today - we review candidates daily!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Ready to make a difference? Apply now! For more information call: (561) 770-1289