Customer Service Representative

Iwilei, Honolulu (on-site, non-remote) • $18–$22/hr DOE • Mon–Fri, 8:00 AM–4:30 PM

Customers come to us with a plastic problem — sheets to cut, parts to fabricate, one-off bespoke builds, or a deadline that's already too tight. You're the one who gathers the material specs and details, turns them into a clean quote, and hands production everything they need to build it the way the customer pictured it. You're the front person customers talk with — the face of the company.

You'd probably like this job if you're someone who:

— Likes talking to people but also likes getting things right on the first try

— Gets a small win out of solving problems with a tape measure, calculator, and computer

— Wants real responsibility without being micromanaged

— Cares about doing work you can point at around town

A normal day looks like:

— Greeting walk-ins, answering calls, working through emails

— Listening to a customer describe what they're trying to build, then matching it to the right product or fabrication service

— Writing up quotes, sales orders, and clean CAD drawings so the shop can run with them

— Talking with production to double-check details or answer questions

— Following up on orders so nobody is left wondering where their job is at

— Helping keep stock counts, the showroom, and the front office in good shape

Your workspace:

— Your own desk, computer, and dedicated workstation in our A/C office

— Regular trips out to the production floor to coordinate with the shop

— On-site, in-person, non-remote — this is a hands-on role

Your first 90 days:

— Month 1: learn our product line, our software (we'll train you), and shadow the team

— Month 2: owning your own customers and quotes with a teammate backing you up

— Month 3: hit your stride on sales and build your routine

What you'd bring:

— Strong people skills — patient, friendly, calm when someone's frustrated

— Comfortable with basic math and measurements (we double-check, always)

— Reliable on a computer, willing to learn new tools

— Initiative — you don't wait to be told what's next

— Okay being on your feet, walking the shop, and occasionally lifting up to 30 lbs

Bonus, not required: customer service or inside-sales experience, QuickBooks, or any time spent in CAD software (Fusion 360, SketchUp) or design tools (Adobe Illustrator, CorelDraw).

A few honest things about working here:

— We close at 4:30. We mean it. Some occasional overtime, never surprise weekends.

— Small team — you'll know everyone's name in a week, and your work will be visible

— We make real, physical things, and you'll see them go out the door

— Growth is on offer if you want it — product knowledge, sales, and software all stack up here

Pay & benefits:

— $18–$22/hr depending on sales experience and industry knowledge

— Company-paid medical insurance (effective after 1 month)

— 3 weeks of vacation (after qualifying period)

— Paid holidays

— 401(k) with company matching

— Group life insurance

— Training is paid and on the clock

How to apply:

Hit Apply with your resume. A line or two about why this caught your eye is more useful to us than a cover letter. We read every application and respond to candidates we'd like to meet — usually within a week.

Min Plastics is an equal opportunity employer. We welcome applicants of all backgrounds.