Retail Sales & Customer Experience Associate

Mimosa Spirit | Madison, WI

Do you love crystals, witchy things, and helping people discover a little more magic in their everyday lives? Are you friendly, organized, dependable, and happiest when you're surrounded by beautiful stones, mystical treasures, and a lively atmosphere?

Mimosa Spirit is looking for a new member of our team!

We're a welcoming, independently owned crystal and metaphysical shop in Madison, Wisconsin, offering a thoughtfully curated collection of crystals, tarot and oracle decks, books, ritual supplies, and other magical treasures.

At Mimosa, we believe that everyone's spiritual path is uniquely their own. We're passionate about creating an inclusive, comfortable space where people of all backgrounds, beliefs, and experience levels feel welcome to explore, learn, and connect.

We're looking for someone who shares that spirit of curiosity and kindness, loves working with people, and is excited to help us keep the magic running smoothly behind the scenes.

Create a Magical Customer Experience

• Warmly welcome customers and help create an inviting, inclusive shopping environment.
• Assist customers in finding crystals, spiritual tools, gifts, and other products that suit their interests and needs.
• Share knowledge about crystals, their traditional meanings and properties, and other metaphysical topics.
• Answer questions, offer thoughtful recommendations, and provide exceptional customer service without pressure or judgment.
• Process purchases, returns, and exchanges accurately using our iPad based point-of-sale system.
• Pivot between customer service and store projects as needed to ensure customer experience remains our top priority.

Keep the Shop Looking and Feeling Its Best

• Perform daily opening and closing procedures. Our register operations require basic math ability. 
• Restock merchandise, organize displays, and keep shelves looking beautiful and inviting.
• Maintain a clean, tidy, and welcoming shop through regular cleaning and upkeep.
• Receive, unpack, price, label, and merchandise new inventory. A basic understanding of fractions and decimals is required to mark down sale items.
• Assist with inventory counts, stock organization, and maintaining accurate product records.
• Help with seasonal displays, special promotions, and event preparation.

Support Our Online Community & Live Crystal Sales

• Help prepare, organize, and manage inventory for our popular live crystal sales.
• Assist with behind-the-scenes logistics during live sales, including tracking purchases, organizing merchandise, and supporting a smooth customer experience.
• Support special events, promotions, and other projects as needed.

Help Us Maintain a Safe & Welcoming Space

• Understands that creating a welcoming, inclusive environment also means maintaining clear, healthy boundaries.
• Is comfortable handling challenging or unpredictable customer interactions with calmness, compassion, and confidence.
• Can communicate expectations clearly, respectfully, and firmly when necessary.
• Demonstrates good judgment, situational awareness, and the ability to recognize when a situation requires additional support.
• Is willing to learn and follow de-escalation and safety procedures to help protect the well-being of customers, coworkers, and themselves.
• Can remain professional and grounded in difficult situations without feeling obligated to tolerate threatening, aggressive, or inappropriate behavior.

We're looking for someone who's a natural self-starter., someone who can spot what needs doing and jump in without waiting to be asked. Whether it's restocking a shelf, tidying a display, tackling a cleaning task, or finding a way to make the customer experience even better, we value people who take initiative and pride in their work.

Strong problem-solving skills are just as important! Retail can be unpredictable, and we appreciate people who can think on their feet, adapt to unexpected challenges, and find thoughtful, practical solutions. We value good judgment, resourcefulness, and the confidence to make decisions independently, while also knowing when to ask questions or bring in additional support.

We're a small team, so being able to manage your time, stay productive, and work through everyday challenges without constant direction is essential.

If you're the kind of person who sees something that needs doing, figures out how to make it happen, and follows through, you'll fit right in!

Our ideal candidate is someone who brings a wonderful mix of practical retail skills, genuine curiosity, and a little bit of magic! Attention to detail, the ability to multitask, and comfort initiating conversations will be key in your daily duties.

At Mimosa, we welcome people of all backgrounds, identities, beliefs, and spiritual paths. We are committed to creating a respectful, inclusive environment for both our customers and our team.

We’d love to work with someone who brings a positive, can-do attitude and a calm, grounded presence, even when things get busy or unpredictable. Is adaptable, patient, and able to handle challenges with grace, good humor, and a level head.

We're especially excited to meet someone who:

• Has previous retail or customer service experience (preferred).
• Has experience handling cash
• Has a strong interest in crystals, minerals, witchcraft, spirituality, or other metaphysical subjects.
• Has some existing knowledge of crystals and their traditional metaphysical properties (strongly preferred).
• Is friendly, approachable, patient, and genuinely enjoys helping people. Can discern shoppers' varying customer service needs and respond appropriately.
• Respects a wide variety of spiritual beliefs, traditions, and personal practices.
• Is dependable, punctual, organized, and attentive to detail.
• Takes initiative, notices what needs doing, and is comfortable working both independently and as part of a team.
• Can multitask, problem-solve, and stay calm and positive during busy moments.
• Is familiar with Apple products including iPad and MacBook.
• Experience with Canva and Shopify are a plus

You don't need to know everything about every crystal or spiritual tradition! A willingness to learn, ask questions, and grow your knowledge is just as important to us.

We're a small shop with a hands-on, all-hands-on-deck approach to running things. Around here, everyone does a little bit of everything! One moment you might be helping a customer find the perfect crystal, the next you're unpacking a shipment, restocking shelves, or scrubbing the bathroom.

We believe that no task is beneath anyone, and we all share responsibility for keeping Mimosa running smoothly, looking beautiful, and feeling welcoming. From the magical moments to the not-so-glamorous chores, we pitch in, help each other out, and take pride in doing whatever needs to be done.

A little teamwork (and a good sense of humor) goes a long way toward keeping our work environment both fun and productive!

We're not just looking for someone to join our team, we're hoping to find someone who will grow with us!

As Mimosa continues to evolve, we'd love to find a team member who is excited about taking on new challenges, learning the ins and outs of running a small business, and becoming an important part of our shop's future.

For the right person, this position has the potential to grow into an Assistant Store Manager role, with opportunities to take on additional responsibilities in store operations, inventory management, team leadership, customer experience, and our online live crystal sales.

We're especially interested in someone who is proactive, dependable, organized, and comfortable taking initiative, someone who takes pride in their work, has a natural ability to problem-solve, and genuinely cares about helping our little magical community thrive.

Previous management experience isn't required, but a willingness to learn, grow, and eventually step into a leadership role is a big plus!

• Location: 409 State St, Madison, Wisconsin
• Position: Retail Sales & Customer Experience Associate
• Schedule: Flexible, but looking for a regular schedule of 2-5 days per week (15-30 hours) with infrequent extra shifts or later nights. Scheduled shifts will be a minimum of four hours in duration.
• Compensation: $15-$18 based on experience and knowledge of inventory
• Availability: Some evening and weekend availability may be needed, particularly for special events and live crystal sales. Due to our small team, dependability and commitment to scheduled shifts is a must.
• Physical Requirements: Ability to stand and move around the shop for extended periods, unpack merchandise, use a ladder, and safely lift and move up to 30 lbs at a time. Our store sells incense & candles, so individuals with fragrance sensitivities may not find this position to be a good fit.
• Special Considerations: We are located on State Street in downtown Madison. Our shop is accessible by the Metro bus system or walking. If you use a personal vehicle, be prepared to use a parking garage.

If you love beautiful crystals, meaningful conversations, and the idea of helping create a little everyday enchantment for our customers, we'd love to hear from you!

lease provide your resume and a brief introduction telling us a little about yourself, your customer service experience, and what draws you to Mimosa. Reach out for details on how to submit your application online through our contact for: https://www.mimosaspirit.com/pages/contact or drop off in person at 409 State St, Madison, WI.