Network Infrastructure Technician

Who We Are
Milwaukee School of Engineering (MSOE) is an academic institution intrinsically tied to the real world - a confluence of industry knowledge, work ethic and an enduring desire to know more. The university offers Bachelor’s and Master’s degrees in engineering, computer science, machine learning, user experience, construction management, actuarial science, business and nursing. With about 3,000 students, faculty and staff, MSOE is large enough for big opportunities and small enough for personal attention.

A Small University Dedicated to Achieving Big Things
MSOE is a supportive environment where everyone is valued. Our method of learning by doing is our distinction: it is how we teach, how we learn and how we serve. MSOE’s top priority is serving our students. By joining our community, you are building the leaders of tomorrow.

Our Mission
MSOE is the university of choice for those seeking an inclusive community of experiential learners driven to solve the complex challenges of today and tomorrow. We are united by our six values - collaboration, excellence, inclusion, innovation, integrity and stewardship - which represent the core of our campus culture. Under the leadership of Dr. John Walz, MSOE has embarked on an ambitious strategic plan, Extraordinary Together, that propels the institution forward. At MSOE, we are dedicated to promoting an academic environment marked by an unwavering respect for every individual.

Summary
MSOE invites applications for a full-time Network Infrastructure Technician to join our IT Team. Under the direction of the Director of IT Infrastructure, the Network Infrastructure Technician is responsible for the planning, installation, and maintenance of network technologies and their supporting infrastructure as well as the deployment and management of enterprise cellular device plans. This role will coordinate with the Network Administrator to maintain existing network devices and recommend hardware for future network initiatives. The Network Infrastructure Technician will enforce Enterprise Installation Standards with regards to external contractors performing large-scale low-voltage installations. This role will participate in the planning and coordination of new enterprise network and construction initiatives and provide superior customer service to MSOE’s constituents including students, faculty, staff, and visitors.

Essential Duties and Responsibilities

• Coordinate with Director of IT Infrastructure and Network Administrator to plan network technologies and mitigate user impact
• Coordinate installation of Patch Panels, Network Wall Ports, Telephones, and AV Cabling with in-house resources or external contractors
• Coordinate large-scale construction and contractor cabling installations
• Plan, install, and maintain wireless environment, identify and remediate wireless performance and coverage issues
• Install and maintain network switches, network racks, and power conditioning infrastructure
• Identify appropriate firmware versions for network infrastructure and coordinate outage windows for service- interrupting updates
• Test Layer 1 network infrastructure
• Assist in troubleshooting of Layer 2 and Layer 3 network performance issues
• Document physical network infrastructure including network switch locations, fiber paths, cross connections, and device connections
• Track and maintain inventory of network consumables such as power cables, fiber and copper patch cables, UPS batteries, and network optics
• Familiarity of voltage and current requirements of network equipment with regards to sizing power infrastructure
• Knowledge of NEIS wiring standards for relevant cable types
• Familiarity with fiber termination types

Other Duties and Responsibilities

• Basic knowledge of Layer 2 and Layer 3 technologies
• Knowledge of Cisco command-line interface (IOS-XE, NXOS)
• Knowledge of wireless network frequency bands and standards (Wireless b,g,n,ac, WiFi 6, 6E, 7)
• Strong communicator with effective organizational skills
• On-call availability as necessary

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

Qualifications

• High School Diploma required; Bachelor's degree from four-year college or university desired
• Minimum 1 year low-voltage and cabling experience
• Minimum 1 year wireless infrastructure experience
• Minimum 1 year switching and routing experience

Skills and Abilities

• Ability to read and write the English language. Including reading and communicating through a computer in real time.
• Basic understanding of Math Skills and must be able to resolve problems independently.
• Ability to deduce solutions to IT problems as well as devise and communicate the proposed solutions.

Physical Demands
While performing the duties of this job the employee is largely sedentary, however the ability to move is required. Must be able to use a ladder and maintenance related equipment and tools. Must be able to lift items up to 50 lbs. individually and up to 100 lbs. with others. Bending at the waist, sitting, kneeling, laying horizontally, climbing, frequent walking, etc. as job may require. Must be able to work in all weather conditions.

Work Environment
This job operates in a professional office environment as well as a temperature-controlled data center. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, and filing cabinets.

Why Join MSOE?
At MSOE, we invest in our employees’ professional and personal growth. MSOE offers competitive, fully comprehensive benefit plans to all full-time employees including medical, dental, life, disability and vision insurance, 13 paid holidays, Paid Time Off, and paid parental leave, as well as a 403(b) retirement plan with company matching of up to 6% of employee earnings and immediate vesting. Educational benefits are available for employees and family members. Plus, employees have access to our state-of-the-art fitness center at no charge. Located in the heart of downtown Milwaukee, MSOE is just blocks away from the beautiful lakefront, the theater district, museums, sports and music venues, parks and shopping. To view more detailed information about MSOE, please visit www.msoe.edu/hr.

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment.

Job Code: 222

XJ6