AT&T Customer Service Associate

Milwaukee Sales, a sales and customer acquisitions firm, is hiring a AT&T Customer Service Associate to support customer outreach and enrollment efforts for AT&T Fiber services in the Milwaukee area. The AT&T Customer Service Associate works directly with customers to assist with AT&T Fiber and wireless solutions, answer questions, and help with service enrollments.

As an AT&T Customer Service Associate, you will receive training on AT&T Fiber products, pricing, and customer engagement strategies. The AT&T Customer Service Associate helps customers understand available services, reviews plan options based on customer needs, and supports a positive customer experience from start to finish.

Role Responsibilities for the AT&T Customer Service Associate

• Help provide information about AT&T Fiber, wireless plans, and related services to customers
• Explain AT&T Fiber features, pricing, and service benefits clearly and professionally
• Help customer accounts and manage the customer experience
• Support customer enrollment activities while following company and client guidelines
• Maintain accurate records of customer interactions, enrollments, and follow-up communication
• Work collaboratively with team members and other AT&T Customer Service Associates to support daily goals
• Deliver a positive customer experience during every interaction as a AT&T Customer Service Associate

Qualities of the AT&T Customer Service Associate

• Strong communication and customer service skills
• Comfortable speaking with customers in person
• Ability to stay organized and manage multiple tasks
• Positive attitude and willingness to learn
• Previous experience in customer service, retail, hospitality, or related fields is helpful but not required
• High school diploma or GED preferred

Pay: $49,400.00 - $59,500.00 per year

Benefits:

• Flexible schedule
• Professional development assistance

Work Location: In person

Salary : $49,400 - $59,500