Guest Care Advocate Lead

GUEST CARE ADVOCATE LEAD

Safe Harbor – Division for Men. The Milwaukee Rescue Mission’s programs for men range from meeting their short-term emergency needs, to providing longer term services that can help them break free from addictions, find and keep a job, build confidence and self-esteem and turn their lives around. All with a spiritual foundation.

Safe Harbor is looking for a Christian man to fill a full-time Guest Care Advocate Lead position. The Guest Care Advocate Lead provides one-to-one advocacy and case management to men in our emergency shelter and programs, as well as providing support and guidance to Advocates to help them excel in identifying and recruiting guests for our long-term programs and services. This position is both task-oriented and relational, interacting with and building positive, life-transforming relationships with guests and mentoring and motivating staff to improve in their role.

WORK SCHEDULE: Noon-8pm weekdays (flexible with days) & Saturday, Sunday 2pm-10pm

LOCATION: Central Campus - 830 N 19th Street, Milwaukee, WI. 53233

RESPONSIBILITIES:

• Collaborate with managers and/or Assistant Director to manage security incidents that require elevation to emergency response, re-entry eligibility determinations and removal of guests (short-term or permanently)
• In collaboration with management, review care plans to ensure assessments and goals are accurately documented, updated and executed
• In collaboration with management, conduct procedural audits, including inventory, locker inspections and log reviews
• Assist management in creating policy to address inefficiencies, as well as rolling out new procedures to staff
• Identify and recruit guests for New Journey Program candidacy
• Develop and execute guest-specific renewal plans
• Along with the Biblical Counselor, manage New Journey candidacy process for all candidates
• Identify guests for Community Support Services (CSS) and manage progress
• Identify, recruit, and manage guests for Vocational Initiative Services (VIS)
• Understand and enforce all operational policies and procedures
• Help ensure guests understand and follow premise rules and regulations
• Perform first aid and/or life saving measures if necessary
• Perform breathalyzer tests
  
  
  

QUALIFICATIONS:

• A Christian man with a servant’s heart who is able to relate well with others in a diverse population
• Bachelor’s degree in applicable field (social work, theology, education) preferred
• 2-3 years prior leadership experience preferred
• 2-3 years case management or ministry experience preferred
• An authentic, eager, and influential role model with the ability to motivate and inspire
• Ability to case note clearly and according to best practices
• Computer literacy and the ability to navigate industry software
• Excellent interpersonal communication, leadership and mentoring skills
• Ability to effectively manage time and meet all specified deadlines
• Detail orientated with excellent organization and follow through skills
• A flexible team player
• Ability to handle physical workload and lift up to 50lbs.
• Reliability, dependability, and punctuality are expected
• A workplace demeanor consistent with a Christian church environment: civil, respectful, polite, and responsive
• Be in agreement with and subscribe to the MRM Statement of Faith and the MRM Statement of Biblical Convictions
• Be a committed follower of the Lord Jesus Christ, which is evident in personal testimony and Christian conduct
• Pass a pre-employment background check and drug test
  
  
  

EXCELLENT BENEFIT PACKAGE:

• Hiring Range: $22.99-$25.41 plus applicable shift differential, based on candidate qualifications and experience
• Excellent Medical, Dental, and Vision Insurance
• Health Savings Accounts with employer match
• Life and Short/Long Term Disability Insurance
• 401K with generous employer contribution
• Paid holidays and generous PTO
• Health Club reimbursement
• Education assistance
• Free onsite parking
• Free meal available during shift
• Business Casual/Casual Dress
  
  
  

The Milwaukee Rescue Mission is a 501 (c)3, charitable, non-profit church, Christian organization. Milwaukee Rescue Mission has an organizational religious exemption from the prohibitions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment. We further reserve the right to discriminate or designate certain positions when a bona fide occupational qualification exists. Subject to the Constitution of the United States and all applicable state and federal laws, Milwaukee Rescue Mission does not discriminate in the administration and dissemination of its programs and services