What are the responsibilities and job description for the Gift Shop Staff position at Milwaukee Food & City Tours, Chicago Food Tours, Detroit Food and City Tours?
Job Summary
Nemetz Ventures has been creating unforgettable food, tour and travel experiences since it was founded in 2008 as Milwaukee Food and City Tours. What started with founder Theresa Nemetz’s dream to show visitors all the best that her beloved city of Milwaukee has to offer, has since grown into an award-winning, world-class experience provider with offerings spanning Milwaukee, Chicago, Detroit and over a dozen other port cities along the Great Lakes, with a bevy of new international trips on the near horizon.
Whether it be a food tour in Detroit, an Advent Box highlighting local favorites in Ohio, a cruise excursion in Toronto, or a jam-packed vacation to Ireland, we strive to deliver the memory of a lifetime to our guests.
We love food. We love travel. We love history. We love making memories with you.
JOB DESCRIPTION
The Gift Shop Staff execute the daily operation of the Gift Shop located within the Guardian Building, including:
KEY AREAS OF FOCUS
· Gift Shop Operations
· Tour Coordination
GIFT SHOP OPERATIONS:
Responsible for daily operations of the Gift Shop, including:
· Sales and cash management: Oversee cash register sales, cash management, and sales reporting
· Merchandise: Monitor stock levels, order and receive merchandise, and ensure proper visual merchandising
· Customer service: Provide customer service and resolve customer concerns for the gift shop
· Inventory: Maintain inventory levels and implement inventory control measures
· Operations: Perform opening and closing procedures, and ensure that all floor requirements are covered during operating hours
· Attend virtual and in-person trainings, team meetings and other required events as necessary
TOUR COORDINATION:
Responsible for coordination of tour logistics with partner vendors and tour guests, including:
· Make all reservations, create or finalize itineraries, log itineraries and schedule tour guides for tours in Detroit, as needed.
· Respond with timely customer communication. Coordinate last-minute changes as needed.
· Utilize spreadsheets and databases on a daily basis to process payments, organize restaurant reservations .
· Work with our tour staff to troubleshoot any unexpected challenges that come up related to any tour experiences that begin or end at The Guardian Building.
Pay: $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $20