ADRC Professional - Options Counseling

Closing Date: January 19th, 2026, or upon receipt of the first 50 applicant submissions  ADRC Professional – Options CounselingAging and Disability Resource CenterHourly Pay Range:  $25.11 - $37.65 Please join us on January 26th, 2026, for a one-day hiring event. Details here: https://bit.ly/ADRCProfessionalOC2026 Job Summary:  The Aging and Disability Resource Center (ADRC) of Milwaukee County Department of Health & Human Services provides free information and assistance regarding community resources and services for adults. This position is responsible for providing options counseling, enrollment/disenrollment counseling, long-term care program eligibility determination and advocacy to the public, specifically older adults, adults with disabilities, and youth aged 17 years and 6 months, within the scope of the Aging & Disability Resource Center. Job Duties:Create a positive, courteous environment, and deliver great customer service to customers, colleagues, and Milwaukee County residents. Strive to meet customer satisfaction of ADRC services to allow the community to age in place.Meet with customers including their families, caregivers, and partner agencies in their homes, community, or facility where they reside to assess the customer’s current situation, goals, and needs.Educate customers about Publicly Funded Adult Long-Term Care programs and any additional resources to meet their needsConduct assessments in the customer’s current residence relating to Activities of Daily Living and Instrumental Activities of Daily Living. Record findings in Gateway/FSIA system within state guidelines to determine functional eligibility for the Long-Term Care programs. Research and include medical records as they relate to functional deficits.Assess Medicaid eligibility for every case. Educate customers regarding the financial and non-financial eligibility requirements for the Long-Term Care programs.Assist customers with enrollment or disenrollment from the Long-Term Care programsProvide short-term case management services for assigned ongoing caseload, including phone and face-to-face contact.Maintain confidential detailed documentation for each customer interaction in the case management system and update records as needed.Participate in internal and external work groups, improvement projects, county initiatives, and outreach events/activities.Contribute to best practice discussions regarding processes, case consultation, and services.Attend trainings and maintain knowledge of state instructions.Perform all other duties as assigned.Minimum Qualifications:A current resident of WisconsinA valid Wisconsin driver's license and reliable insured personal vehicle; both to be maintained throughout employment (use of your personal vehicle and travel throughout Milwaukee County is required)Able and willing to travel 35% of work timeBachelor’s degree in social work or a closely related field from an accredited college or universityAt least one (1) year of experience working in the Human Services and/or Social Services fieldAt least one (1) year of experience working with adults with disabilities or older adultsMust achieve Long-Term Care Functional Screen (LTCFS) certification within one (1) month of employment and maintain certification with satisfactory quality reviews. Note: Ongoing certification is required by passing biennial examination.Must achieve Options Counseling Standards certification within two (2) months of employment. Note: Ongoing certification is based on state regulationsIntermediate knowledge of Microsoft Office Suite (Teams, Word, Excel)This is a hybrid position with required rotational office coverage Preferred Qualifications:Intermediate experience with CARES, ForwardHealth, FSIA, and case management systemExperience in conducting comprehensive screen assessmentsExperience managing a caseload and knowledge about Medicaid/state benefitsAdvanced time management and organizational skillset Why Milwaukee County?Dental, vision, and a comparable PPO medical planPension that provides retirees with a guaranteed annuity benefit for lifePrior Public Service Recognition, Public Service Loan Forgiveness Program & Tuition ReimbursementPaid Time off, 12 Holidays, 3 personal days Knowledge, Skills, and Abilities:  Knowledge of federal, state and local laws and programs relating to social services of the target populations, community resources and services available to target populations. Skills needed for success in this role include customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, and being accountable.  ADRC Professionals must have the ability to work collaboratively with other units and organizations within and throughout the county. Proficient in data collection, analysis and in the use of general office equipment. NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Salary : $25 - $38