What are the responsibilities and job description for the Coordinator - Retail Experience position at Milwaukee Brewers?
Overview
As part of Retail department, the Coordinator - Retail Experience will oversee the fan experience and associate environment for the Milwaukee Brewers in all retail locations throughout the stadium in accordance with Club’s customer service standards and operating policies and procedures.
Core duties for this role include, but are not limited to:
- Demonstrate and model excellent customer service behaviors utilizing Brewers Team Store CREW standards: Connect, Respect, Engage & Wow
- Direct and support seasonal staff in delivering exceptional customer service to enhance the overall fan experience
- Support the recruitment and onboarding of seasonal associates thru application screening, interview scheduling, and new hire onboarding including orientation and required store trainings
- Train and supervise fan facing retail positions including Assistant Store Managers and Sales Associates
- Educate and hold seasonal staff accountable on Team Store policies and procedures, provide coaching to retail associates when needed
- Schedule seasonal staff in the scheduling platform according to monthly payroll budget, maintaining required staff levels in all store locations on gamedays and non-gamedays
- Approve and correct time punches as necessary in the time keeping system
- Run end of game reporting of gross & net sales and communicate data to Retail leaders
- Assign tasks to seasonal staff and Assistant Mangers as needed, following up to ensure tasks are completed to department standards
- Ensures sales floor organization and store cleanliness meet department standards
- Assist with preventing security risks/potential thefts and report to security
- Effectively and frequently communicates store status updates to Senior Coordinator - Retail Operations
- Oversee and create engaging content for Brewers Team Store and Authentic social media platforms, ensuring alignment with brand standards and promotional strategies
The ideal candidate will have one to three years of experience in Retail management, as well as previous cash handling and POS experience. Candidates with highly effective interpersonal and communication skills (written and verbal) are preferred.
Our Team
The Brewers Retail department captures and personalizes each fan’s visit to the stadium and contributes to the memories made at American Family Field. Our goal is to be the friendliest and most knowledgeable retail staff in the MLB. We represent ourselves, our city & our brand.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
We are proud to offer a highly competitive perks and benefits package including:
- League wide medical insurance plan
- Collaborative recognition program and incentives
- Online educational platform for personal and professional development
- Business Resource Groups
- Paid time off for volunteering
- Inclusive training and development opportunities aligned with Club values
- Brewers Home Game tickets, promotional giveaways and other discounts!
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.