Office Operations Coordinator (Bi-Lingual)

Summary:

Millville Housing Authority manages 500 units of public housing within the City of Millville, and 200 Housing Choice Vouchers (formerly Section 8). We are professional, customer-centric and our goal is to provide quality services to meet the needs of our tenants by providing safe, quality, affordable housing.

The Office Operations Coordinator plays a key role in ensuring the efficient daily operations of the office while serving as the first point of contact for residents, applicants, and visitors. This position combines front desk responsibilities with administrative coordination and operational support across departments, including Property Management (Public Housing) and the Housing Choice Voucher (HCV) Program.

The ideal candidate is organized, professional, customer-service oriented, and capable of managing multiple responsibilities in a fast-paced environment.

Front Office & Customer Service

• Serve as the primary point of contact by answering phones, greeting visitors, and responding to general inquiries in a professional and courteous manner
• Manage inbound communications by recording details, tracking inquiries, and ensuring appropriate follow-up.
• Answers the Work Order phone from 8:30 am – 4:30 pm. Creates work order in PHA-Web.
• Retrieves on-call communications to enter work orders and close out completed orders.
• Provide accurate information to residents, applicants, and the public regarding programs, services, and procedures
• Accept rent payments and issue receipts in accordance with established procedures
• Maintain a welcoming, organized, and professional front office environment

Office Operations & Administration

• Oversee the day-to-day functionality of office equipment, including copiers, fax machines, and postage systems
• Process regular and certified mail
• Monitor supply levels and place orders to ensure uninterrupted operations
• Coordinate service calls and maintenance for office equipment as needed
• Maintain organized records and assist with general administrative tasks

Departmental Support

• Provide administrative support to Property Management and HCV staff as needed
• Assist with document preparation, filing, data entry, and correspondence
• Collaborate with staff across departments to ensure efficient workflow and communication

Compliance & Professional Development

• Participate in cross-training with Property Management and HCV departments
• Successfully complete Public Housing Specialist training within one (1) year of hire
• Maintain confidentiality and ensure compliance with all applicable policies, procedures, and HUD regulations

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $45,000