What are the responsibilities and job description for the Program Manager position at Millstone Medical?
Come join Millstone Medical and become part of a high growth company where you will have the opportunity to learn and grow in an employee-centric culture and see the importance of your work!
Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices.
Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance.
What's in it for you?
A company committed to quality, growth, career pathing.
At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.
Total Rewards Benefits Program
Summary: The Program Manager serves as the primary liaison between the company and its customers, ensuring successful execution of customer programs from new program development to operations. This role manages new program transitions, monitors ongoing operational performance, and ensures compliance with FDA, ISO 13485, and other applicable regulatory requirements. The Program Manager partners with internal functions—including Quality, Operations, Supply Chain, and Sales—to deliver outstanding customer satisfaction, operational efficiency, and continuous improvement.
Key Responsibilities
Customer Relationship Management
Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices.
Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance.
What's in it for you?
A company committed to quality, growth, career pathing.
At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.
Total Rewards Benefits Program
- Medical - Starting on the 1st day of employment
- Dental - Starting on the 1st day of employment
- Vision - Starting on the 1st day of employment
- Supplemental Benefits - Life, Disability, Critical Illness
- Paid Time Off
- Tuition Reimbursement
- Career Pathing
- 401(k) with match
Summary: The Program Manager serves as the primary liaison between the company and its customers, ensuring successful execution of customer programs from new program development to operations. This role manages new program transitions, monitors ongoing operational performance, and ensures compliance with FDA, ISO 13485, and other applicable regulatory requirements. The Program Manager partners with internal functions—including Quality, Operations, Supply Chain, and Sales—to deliver outstanding customer satisfaction, operational efficiency, and continuous improvement.
Key Responsibilities
Customer Relationship Management
- Act as the primary point of contact for assigned customer accounts, ensuring clear communication and alignment with expectations.
- Build and maintain strong, collaborative partnerships to drive long-term satisfaction and business growth.
- Lead onboarding and transition activities for new customer programs, ensuring documentation, quality, and regulatory compliance are met.
- Coordinate cross-functional project teams to deliver against scope, schedule, and budget.
- Monitor ongoing program performance including service levels, turnaround times, and customer KPIs.
- Identify risks and proactively resolve issues, escalating as necessary to leadership.
- Ensure program activities adhere to FDA, ISO 13485, and customer audit requirements.
- Participate in on-site customer quality and ISO audits, support corrective and preventive action planning.
- Collaborate with Operations, Engineering, and Quality teams to implement best practices and innovative solutions.
- Maintain accurate project documentation, timelines, and status reports.
- Provide regular updates to internal leadership and customers on program progress and performance.
- Strong communication skills – verbal, written, and presentation
- Analytical thinking, problem solving, and decision making
- Customer service orientation with ability to anticipate client needs
- Attention to detail and results orientation
- Ability to multi-task and manage competing priorities in a fast-paced environment
- Fosters teamwork and builds trust across cross-functional teams
- Bachelor’s Degree
- 3 years of prior experience preferred