Assistant Property Manager - West End Terrace

About Mills Properties

Mills Properties is an award-winning property management company with 32 communities located throughout St. Louis, and Columbia, MO. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for your best life, we desire to see our associates excel and leave work every day with a sense of pride and accomplishment. We invest heavily in our team members with our Total Rewards Package.

Your Total Rewards Package Includes

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule
• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only
• Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program
• Retirement Contributions – 401(k) employer sponsored plan and contributions
• HSA – Employer contributions
• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year)
• Paid Holidays – Thirteen paid holidays per year
• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans
• Discounts – 20% housing discount (*subject to ownership approval)
• Pet Insurance - Discounted options
• Team Member Assistance Fund – For team member qualifying events when criteria is met
• Vacation Travel Incentive Program – travel/vacation voucher for team members
• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members
• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts
  
  

About The Role

We are looking for a detail and task-oriented Assistant Manager who will support the Property Manager in the successful operation of the property. With your attention to detail, you will manage property ledgers, keeping accurate and up-to-date records. Through your exemplary service, you will help create positive first impressions with potential residents and build lasting relationships with current residents by anticipating their needs and exceeding their expectations, thereby creating exceptional experiences.

Pay is based on experience — starting pay is $20.50/hr

How You Will Be Successful

• Support the Property Manager by overseeing all aspects of the property’s operations and serve as the property leader in the absence of the Property Manager.
• Ensure all security deposits and monthly rents are collected in a timely manner.
• Maintain resident ledgers, including posting security deposits, rent payments, and issuing charges, concessions, and final account statements.
• Initiate all necessary lease violations, late rent notices, and evictions as needed, and actively pursue collection of all outstanding rent balances.
• Assist in the leasing process. This includes greeting guests, identifying their housing needs, touring the property, showing apartments, explaining lease criteria, determining eligibility based on established standards, following up with prospects, closing the sale, completing lease documents, and inspecting units to ensure a great move-in experience.
• Assist the Property Manager with daily and weekly reports, resident communications, move-out inventories, and other administrative tasks.
• Assist with planning, preparation, and execution of resident functions.
• Support the maintenance team by inspecting grounds for curb appeal, property safety, and appearance; help maintain property cleanliness by picking up litter and communicating service needs.
• Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.
• Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors.
• Perform the duties of Leasing Manager and Leasing Consultant as needed (see applicable job descriptions).
• Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc.
• Embrace Mills values and apply them to all areas of responsibility.
  
  

What You Need

• High school diploma or GED; college degree preferred
• Two years’ experience in multi-family property management
• CAM, RAM, CLP, or NALP certification preferred but not required
• Demonstrated leadership and coaching skills, with the ability to mentor and develop others
• Compelling communicator with strong negotiating, interpersonal, written, and verbal communication skills
• Strong attention to detail
• Proven ability to maintain composure when faced with obstacles and to solve problems with keen insight
• Valid driver’s license preferred
• Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others
  
  

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the job. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.