What are the responsibilities and job description for the Truck Shop Manager position at Mills Automotive Group?
Mills Automotive Group is looking for an experienced, motivated Truck Shop Manager to lead our truck shop operations. Our shop services a diverse range of vehicles, including larger trucks, RVs, commercial and business vehicles, and other specialty vehicles.
This is an opportunity for a strong leader who understands service operations, enjoys developing a team, and takes pride in delivering quality repairs and an outstanding customer experience. The ideal candidate combines technical knowledge with business sense, organization, and the ability to keep a busy shop running efficiently.
What You'll Do
This position is paid on a commission/incentive-based Pay Plan. $48-$75k /year (commission based). The compensation is comprised of a Base Salary and incentives for key metrics of sales and gross profit. There is no limit or cap on the incentive amounts!
We Offer YOU
Mills - A Trusted Tradition Since 1922!
This is an opportunity for a strong leader who understands service operations, enjoys developing a team, and takes pride in delivering quality repairs and an outstanding customer experience. The ideal candidate combines technical knowledge with business sense, organization, and the ability to keep a busy shop running efficiently.
What You'll Do
- Lead daily shop operations: Oversee workflow, technician productivity, scheduling, and repair order completion to ensure jobs are completed efficiently and accurately.
- Develop your team: Lead, coach, and support technicians and shop personnel while promoting a culture of teamwork, accountability, and continuous improvement.
- Deliver an exceptional Guest experience: Ensure Guests receive timely updates, clear communication, accurate estimates, and quality repairs.
- Manage shop performance: Monitor labor sales, productivity, efficiency, expenses, and overall profitability while identifying opportunities to improve results.
- Oversee service quality: Help ensure repairs are completed safely, correctly, and in accordance with company standards.
- Coordinate parts and resources: Work with parts suppliers and internal teams to keep repairs moving and minimize downtime.
- Build customer relationships: Develop lasting relationships with individual customers, RV owners, local businesses, and commercial fleet customers.
- Maintain a safe, organized shop: Promote a clean, professional work environment and ensure compliance with applicable safety procedures.
- Drive business growth: Identify opportunities to expand our customer base, grow commercial accounts, and increase shop capacity and sales.
- Previous experience in automotive, truck, RV, diesel, fleet, or commercial vehicle service.
- Leadership or supervisory experience, preferably in a service or repair environment.
- Strong organizational, communication, and problem-solving skills.
- A Guest-focused mindset and the ability to build lasting business relationships.
- An understanding of technician productivity, labor sales, service scheduling, and shop profitability.
- The ability to prioritize competing demands and keep operations running smoothly.
- A commitment to safety, quality workmanship, and team development.
- Experience managing a truck shop, heavy-duty repair facility, RV service department, or commercial fleet maintenance operation.
- Familiarity with service department management systems, estimating, parts coordination, and labor performance metrics.
- Technical training, industry certifications, or hands-on mechanical experience.
This position is paid on a commission/incentive-based Pay Plan. $48-$75k /year (commission based). The compensation is comprised of a Base Salary and incentives for key metrics of sales and gross profit. There is no limit or cap on the incentive amounts!
We Offer YOU
- Opportunity for growth and advancement within our Company!
- Leader in our industry for overall Employment Package!
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
Mills - A Trusted Tradition Since 1922!
Salary : $48,000 - $75,000