What are the responsibilities and job description for the Toyota Service Advisor position at Mills Automotive Group?
Mills Auto Group
2511 W D St, North Wilkesboro, NC
Full Time
Job Summary
The Toyota Service Advisor at Classic Toyota in North Wilkesboro, North Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.
Compensation & Benefits
This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and vision insurance, 401k, paid time off, and employee discounts.
Responsibilities
Mills Auto Group is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.
Apply for Toyota Service Advisor
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Career Needs
Are you willing to relocate? (optional)
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AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState
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Other Information
Why do you think this position is a good fit for you?
What questions or concerns do you have about this role?
Our insurance requires that every driver be at least 21 years of age and have a minimum of three full years driving experience with an official Driver's License (not a Driver's Permit). Do you meet this requirement 100% for both age and driving experience?
Do you have a legal right to work for any employer in the United States?
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Date: 8/5/2026
AI Usage Notice
This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.
By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.
Mills Auto Group
2511 W D St, North Wilkesboro, NC
Full Time
Job Summary
The Toyota Service Advisor at Classic Toyota in North Wilkesboro, North Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.
Compensation & Benefits
This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and vision insurance, 401k, paid time off, and employee discounts.
Responsibilities
- Greet customers and provide a friendly and welcoming atmosphere
- Listen to customers' concerns and accurately document them
- Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance
- Communicate maintenance or repair recommendations and costs to customers
- Schedule and coordinate service appointments with customers
- Maintain accurate records of services, repairs, and customer interactions
- Manage service technicians' schedules and ensure timely completion of repairs
- Follow up with customers to ensure satisfaction and address any concerns
- Handle customer complaints and escalate as necessary
- Inform customers of additional services or promotions offered by the dealership
- Stay up-to-date on Toyota products, services, and promotions
- Maintain a clean and organized service reception area
- High school diploma or equivalent, some college or vocational training preferred
- 1 years of customer service experience, preferably in the automotive industry
- Excellent communication and interpersonal skills
- Able to work in a fast-paced, team-oriented environment
- Knowledge of Toyota vehicles and their service requirements is a plus
- Must be able to stand, walk, and bend for extended periods of time
- Must have a valid driver's license
- Ability to pass a background check and drug screening
Mills Auto Group is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.
Apply for Toyota Service Advisor
First name (required)
Last name (required)
Email address (required)
Phone number (required)
I would like to communicate with the hiring team via text message about my application and next steps.
Address (optional)
City (optional)
AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/Province
Zip/Postal Code (optional)
Were you referred by anyone?
Yes
No
Please add your resume (optional)
10MB limit; .pdf, .doc, and .docx file types are accepted.
ATTACH FILE
Please add your cover letter (optional)
10MB limit; .pdf, .doc, and .docx file types are accepted.
ATTACH FILE
Career Needs
Are you willing to relocate? (optional)
Yes
No
Is there anything you would like to tell us about relocation? (optional)
ImmediatelyTwo-weeks notice from offer3-4 weeks notice from offerMore than 4 weeks from offerTimeframe to start new position
What is your earliest available start date?
Work History
Company Name (required)
City (required)
AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState
Job title held (required)
Start date
End date
Current
Education
Did Not Complete High SchoolHigh School/GEDAssociate's DegreeBachelor's DegreeMaster's DegreePhDDoctorate DegreeHighest level of education completed
Other Information
Why do you think this position is a good fit for you?
What questions or concerns do you have about this role?
Our insurance requires that every driver be at least 21 years of age and have a minimum of three full years driving experience with an official Driver's License (not a Driver's Permit). Do you meet this requirement 100% for both age and driving experience?
Do you have a legal right to work for any employer in the United States?
YesNoSelect
Signature and Verification
signature
Signature (required)
Date: 8/5/2026
AI Usage Notice
This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate’s profile for employer-identified characteristics and may be used to conduct screening interviews. In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.
By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.
Mills Auto Group