What are the responsibilities and job description for the IT Support Specialist position at Million Dollar Baby Co. (Babyletto, Namesake, daVinci & Nursery Works)?
About Million Dollar Baby Co.
Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel.
Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment.
At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values:
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
What you’ll be doing:
Our Benefits:
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.
Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children’s furnishings ranging in style, aesthetic, and price, while carrying some of the industry’s most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel.
Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We’re proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We’ve also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment.
At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values:
- Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness.
- Make an Impact, Drive Results — focus on meaningful work that moves families forward.
- Deliver a “Wow” Customer Experience Every Time — every detail matters.
- Strive for Continuous Improvement & Learning — keep growing, keep getting better.
- Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust.
Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. We're seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
What you’ll be doing:
- Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors
- Respond to, record, track, and resolve tickets using our helpdesk software—attention to detail is essential
- Monitor, triage, and assign Tier 1 helpdesk requests
- Maintain and update the internal IT knowledgebase
- Create documentation for new issues or deployments
- Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements
- Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse
- Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology
- Setup and tear down audio/visual equipment for company-wide events
- Assist with IT projects and other tasks as needed
- Research and present emerging technologies to the team
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- Previous experience in a helpdesk or IT support role, preferably 1-2 years. Warehouse IT support is a plus
- Basic understanding of computer hardware, software, and networking principles
- Familiarity with helpdesk software and ticketing systems
- Experience with provisioning and deploying computers
- Legendary customer service and deskside manner
- Ability to troubleshoot and resolve technical issues effectively and efficiently
- Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously
- Eager to embrace new technologies and adapt to changing IT environments
Our Benefits:
- 100% of your health, dental and vision insurance monthly premiums paid by us!
- Flexible PTO because we respect the need for work/life harmony
- Company matching 401(k)
- Vacation reimbursement and wellness and enrichment subsidy programs
- Tuition reimbursement
- Matching charitable donations to the nonprofit organization of your choice
- Company-wide monthly celebrations - lunch is on us!
- Dog-friendly workplace, yes! You can bring your best friend to work
- Free MDB Co. swag generous employee discount on products
Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.
Salary : $65,000