Quality Manager

About Us:

We are a leading consulting firm in the Tolling and Transportation industry, specializing in business, process, and technology optimizations. Our team works on diverse projects for organizations ranging from small enterprises to large corporations.

Job Summary:

We are seeking an experienced, hands-on Quality Assurance/Quality Management (QA/QM) Manager to lead practical improvements to existing testing oversight and delivery practices. The ideal candidate is a seasoned QA/QM leader with 8 years of practical testing experience and a record of improving established teams and delivery processes. You will assess current approaches, guide staff through change, strengthen risk-based and agile testing practices, and recommend a sustainable operating model across enterprise initiatives, smaller projects, and operational support changes. Experience with Azure DevOps (ADO) is essential, and experience piloting test automation and AI-assisted testing is highly desirable.

This is a full-time, 12-month position working directly for our organization and focused on one of our primary clients. The work is performed remotely, with on-site work in Middletown, PA as needed.

Responsibilities:

• Lead and oversee enterprise-wide Quality Management (QM) activities across multiple IT projects, programs, and applications, ensuring consistent quality standards and successful delivery.
• Assess current QA/QM practices and recommend a proportionate future operating model, including reusable standards, roles, workflows, and a realistic improvement roadmap.
• Develop, implement, and enforce Quality Assurance and Quality Control processes, methodologies, best practices, and quality gates throughout the Software Development Life Cycle (SDLC).
• Lead, coach, and develop QM staff with varying experience levels, establish clear accountability, and support adoption of new working practices.
• Define QM involvement and testing ownership for large enterprise projects, smaller functional efforts, and operational support changes, including when QM executes testing and when delivery teams or vendors execute testing under QM oversight.
• Provide hands-on technical leadership in test strategy, planning, design, execution, defect management, requirements-to-test traceability, and release readiness assessments.
• Review third-party test strategies, plans, execution results, deliverables, and contractual quality commitments to ensure compliance with client standards.
• Identify and pilot practical test automation opportunities, prioritizing repeatable regression and high-value manual work, with clear ownership for script maintenance.
• Evaluate targeted use of AI-assisted testing and documentation automation, with human review, traceability, information security, and measurable benefits.
• Use Azure DevOps (ADO) and available reporting tools to establish a baseline of test coverage, defects, delivery risk, and improvement outcomes.
• Identify, assess, communicate, and escalate quality risks, testing constraints, resource challenges, and delivery issues, recommending corrective actions.
• Simplify and improve test strategies, plans, requirements traceability, evidence, RACI assignments, and readiness reporting so documentation supports decisions without unnecessary overhead.
• Promote risk-based testing, early quality involvement, root cause analysis, and production-defect feedback to strengthen regression coverage and reduce recurring issues.
• Collaborate with project managers, PMO, Development, Enterprise Architecture, vendors, and Managed Services teams to agree on testing boundaries, priorities, and accountability.
• Oversee testing resource planning, workload management, capacity forecasting, and staffing needs.
• Support the transition of completed projects into operational support by defining testing handoff requirements, automation maintenance responsibilities, and ongoing quality governance.
• Drive continuous improvement initiatives to standardize processes, reduce testing costs, improve automation adoption, and strengthen software delivery quality.
• Communicate quality risks, progress, recommendations, and tradeoffs clearly to technical and nontechnical stakeholders and leadership.
• Ensure compliance with client Quality Management processes, PMO guidelines, organizational policies, and applicable governance requirements.

Skills and Qualifications:

• Proven leadership of QA functions across multiple initiatives, with successful examples of practical process improvement and change adoption.
• Hands-on experience with test strategy, test design, test execution, defect management, requirements traceability, risk-based coverage, and release-readiness decisions.
• Demonstrated ability to coach, manage, and develop staff, build trust, clarify accountability, and lead change collaboratively.
• Strong working knowledge of SDLC, STLC, Agile, Scrum, Waterfall, and hybrid delivery methodologies, with the ability to tailor QA involvement to delivery risk and work type.
• Experience supporting complex enterprise application projects, integrations, or multi-team initiatives.
• Working proficiency with Microsoft Azure DevOps (ADO) testing workflows, traceability, defects, and reporting.
• Understanding of automation frameworks, CI/CD practices, accessibility testing, performance testing, and emerging AI-assisted testing capabilities.
• Experience piloting AI-assisted testing, automation, quality analytics, or CI/CD integration.
• Strong analytical judgment, root-cause problem-solving, organizational, stakeholder management, and decision-making skills.
• Effective communication with technical teams, business partners, vendors, and leadership.
• Ability to independently manage competing priorities, drive organizational change, and deliver measurable process improvements in a fast-paced enterprise environment.
• Experience assessing testing maturity or establishing shared QA practices is a plus.
• Familiarity with TMMi, CMMI, or other quality frameworks is a plus.
• Experience with SAP, ServiceNow, Microsoft Dynamics, ArcGIS, OnBase, or other large enterprise applications is a plus.
• Experience with Tricentis TOSCA, ServiceNow Automated Test Framework (ATF), BrowserStack, or performance testing tools is a plus.
• PMP, ISTQB Advanced Test Management, CSM, ITIL, or Lean Six Sigma certification is a plus.
• Ability to maintain a professional appearance and use a camera during virtual meetings.
• Ability to pass a criminal background check, including a Pennsylvania criminal record check (ePATCH) and a National Criminal Check, prior to starting.

If you are a proactive problem solver with a passion for technology and innovation, we invite you to apply for the Quality Manager opportunity at our company.

Required Skills:

• Quality management
• Quality assurance
• Test strategy
• Azure DevOps
• Defect management
• Agile
• SDLC
• Test automation
• Team leadership

Full-time, Contract with benefits

Job Type: Full-time

Pay: $115,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• Do you have a Green Card or US Citizenship?
• Will you be able to commute to the work location in Middletown, PA 17057, within 3 hours?

Work Location: Hybrid remote in Middletown, PA 17057

Salary : $115,000 - $145,000