What are the responsibilities and job description for the Senior Quality Assurance Analyst position at MillerKnoll, Inc.?
Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. GENERAL PURPOSE The Sr. Software Quality Assurance Analyst is responsible for leading and managing software testing initiatives to ensure all products and platforms meet the highest standards of quality and performance. This role involves designing and executing comprehensive testing strategies, mentoring junior QA team members, and collaborating with cross-functional development, product, and business teams to deliver reliable, high-quality solutions. This position is part of a digital center of excellence supporting enterprise applications across multiple business domains and geographies. The role is ideal for someone passionate about quality, process, and continuous improvement, with a strong understanding of software testing methodologies, test automation, and agile delivery frameworks. ESSENTIAL FUNCTIONS Lead and execute manual and automated software testing across multiple platforms, including Salesforce, NetSuite, Cybersource, Manhattan OMS/SCALE, and AWS-integrated services. Design, develop, and execute detailed test plans, test cases, and test scripts aligned with business and technical requirements. Ensure complete test coverage for all functional, regression, integration, and usability testing activities. Apply deep understanding of SDLC and agile/scrum methodologies to integrate testing throughout the development lifecycle. Identify, document, and track software defects and coordinate with development teams to ensure timely resolution. Oversee the use and maintenance of test management tools such as Playwright, Jira, and Zephyr. Conduct root-cause analysis for issues to drive corrective and preventive actions. Participate in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives to ensure quality considerations are embedded in all phases. Create, maintain, and improve QA documentation including test cases, execution reports, and defect logs. SKILLS AND ABILITIES Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 6–8 years of professional experience in software quality assurance, including web application and e-commerce testing. Hands-on experience testing Salesforce.com, NetSuite, and Warehouse Management systems. 8 years of manual testing experience, including functional, regression, performance, smoke, and integration testing. Strong understanding of Agile/Scrum and continuous integration/continuous deployment (CI/CD) environments. Experience with project and test management tools such as Jira, Zephyr, and Playwright. Ability to mentor and lead QA team members while driving continuous quality improvements. Excellent analytical and problem-solving skills with high attention to detail. Strong communication skills (written and verbal), able to articulate testing findings and quality insights to technical and non-technical stakeholders. Ability to thrive in a fast-paced, collaborative, and changing environment. Demonstrates a proactive and constructive approach to feedback and process improvement. Proven ability to manage multiple priorities and deliverables simultaneously. A strong advocate for the importance of QA within the software delivery lifecycle. Who We Hire? Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities. This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com. MillerKnoll is a collective of design brands coming together to remake modern for the 21st century. To make your job search even better, we've updated our internal job mapping system. As part of this change, any Job Alerts you've previously set up will no longer work. But don’t worry—it’s quick and easy to create new alerts! Just log in and set up your preferences again to stay updated on the latest job openings. We are aware that there are a number of scams targeting current job seekers. MillerKnoll will not ask you to provide money or any financial account information, such as bank account or routing numbers, as part of our application or job offer process. If you suspect a job application related scam involving MillerKnoll, or our collective of brands (Herman Miller, Knoll, KnollTextiles, Muuto, HAY, Geiger, Spinneybeck, Filzfelt, NaughtOne, DatesWeiser, Maharam, Design Within Reach, Maars Living Walls, Edelman Leather, Colebrook Bosson Saunders, Holly Hunt), please contact careers_help@millerknoll.com. Want to be part of a team that’s making a positive impact? From creating spaces that help people live and work better to lifting our local and global communities, MillerKnoll is working hard to make a difference. Join us as we design a more equitable, sustainable, and beautiful future together. Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests.