What are the responsibilities and job description for the Field Service Technician position at Miller Weldmaster Corp?
Field Service Technician
Miller Weldmaster Corporation located in North East Ohio is The First Choice manufacturer and innovators of rotary hot air/hot wedge welding equipment for the industrial fabric and thermoplastic industries. For over 50 years, we have built a reputation for unmatched quality and service while gaining international recognition in over 100 countries as the leader in development of the latest in heat-sealing technology. Our reputation rests on service, dedication, and the best possible equipment.
Summary:
The below job description outlines the role of a Field Service Technician who will handle installation, maintenance, and troubleshooting of machinery, along with developing expertise in fabric welding and equipment operation. The candidate will provide customer support and contribute to team efforts. Key qualifications include strong leadership and interpersonal skills. The role demands physical labor and significant travel. The position aims to maintain high standards in operational practices and team culture.
Essential Responsibilities:
- Install, test, troubleshoot, and service machines both in-house and at the customers site (international and domestic).
- Provide customer demonstrations, training, and support, including phone assistance.
- Participate in tradeshows as needed.
- Produce visual documentation of equipment prior to shipment.
- Writing daily end of day reports during all installs.
- Work closely with service department.
- Adhere to timelines for testing and installation of machines. Work overtime as needed based on deadlines.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
Qualifications / Skills:
- Strong mechanical and/or electrical aptitude for machinery installation, troubleshooting, and repair.
- Ability to read technical drawings, manuals, and schematics.
- Diagnosing and resolving equipment and component issues in the field.
- Comfortable with customer-facing interactions, including training, demonstrations, and support.
- Organizational and time-management skills to meet project deadlines.
- Able to work independently in the field while maintaining clear communication with project teams.
- Minimum 3 yrs work related experience
- Valid Driver’s License with no criminal background
Interpersonal / Professional Skills:
- Demonstrates emotional intelligence and professional communication in customer and team settings.
- Provides high-quality customer service with patience, clarity, and technical expertise.
- Leads by example during installations, customer interactions, and team projects.
- Flexible and adaptable to changing project requirements and environments.
Physical Demands & Work Environment:
- Frequent use of hand dexterity and fine motor skills when working with tools and machinery.
- Regular visual acuity required for equipment operation, troubleshooting, and documentation.
- Occasionally required to climb, balance, bend, stoop, kneel, or crawl in machinery environments.
- Must be able to lift up to 50 pounds.
- Work environments include customer facilities, shop floor, and tradeshow settings.
- Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
Travel Requirements:
- Up to 50% or more travel (domestic and international), including overnight stays.
Benefits:
Miller Weldmaster Corporation offers a competitive salary and comprehensive benefit package to all employees and their families.
- 401(k) with company match
- Health, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Health Reimbursement Arrangement (HRA)
- Life and Disability Insurance
- Paid Time Off (PTO) and Paid Holidays
- Tuition Reimbursement
- Travel Incentives
- Profit Sharing