Service Advisor/Mobile Service Coordinator

Assistant Service Advisor – Automotive

We need an Assistant Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Submit estimates to extended warranty companies for approval
• Assist with estimating, submitting, and closing internal RO's
• Coordinate mobile service technicians
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical, Dental, Vision, 401k matching
• Employee Discounts
• Highly Rated Dealership- 4.8 Star Google Rating!
• PTO & Paid Holidays
• Opportunity for Career Growth
• Training provided
• Free college program

About Us

4th Generation family owned and operated Ford and Chrysler, Dodge, Jeep, Ram dealership in Burlington, WI. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.