Service Advisor

Miller Motorcars, a highly established and family-owned luxury automotive group celebrating 50 years of excellence, is seeking a dedicated, organized, and proactive professional to join our team. We are looking for an individual who is motivated, takes initiative, and thrives in a fast-paced, client-focused environment.

The ideal candidate is a strong multitasker with advanced computer proficiency, exceptional client service skills, and experience within the automotive or luxury-service industries. A strong work ethic, accountability, and the ability to manage time effectively while solving problems with confidence are essential.

With deep roots in the communities where our dealerships operate, we take great pride in fostering a family-oriented workplace built on long-standing, professional relationships with our clients. We are searching for someone who will uphold these values and contribute to our legacy of outstanding service.

What We Offer:

Medical, dental, vision

401K

Life insurance

Accrued vacation

Paid holidays

Brand training – process, product and customer service

Community involvement

Brand events

Career growth

Family owned and operated

Qualifications:

Must have a valid driver's license

Must be able to pass pre-employment screening (background)

Must be able to manage in a fast-paced work environment with limited supervision

Must be authorized to work in the US

Responsibilities:

Provide the highest level of customer service throughout ownership

Understand time management

Generate and provide clients with complete and accurate estimate of repairs

Coordinate repairs in accordance with new and used factory warranty guidelines and specifications

Confidently communicate with clients through text, calls or email to provide service or scheduling updates and answer questions

Actively engage walk-in clients promptly, personally and with the goal of understanding their needs

Contribute to the achievement of productivity and client satisfaction targets by meeting and exceeding individual brand KPI targets

Understands service operations; ability to ask the right questions and provide recommendations so questions are addressed promptly

Seeks out additional responsibilities as assigned to meet business needs

Job Requirements:

Prior experience as a Service Advisor in a dealership, preferably high line

Must be internet savvy and computer literate with strong and professional email etiquette

Excellent verbal/written communication and presentation skills

Must be personable and able to build trust with established clients

Must be able to follow reputable processes

Must be able to control the phone conversation and have strong follow up skills

Must be a team player and receptive to new ideas with a positive attitude

Follow the manufacturer’s warranty guidelines and procedures

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Multiple locations within Fairfield County, CT