What are the responsibilities and job description for the BDC Manager position at Miller Motor Sales?
Business Development Center (BDC) Manager – Automotive
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
Family owned and operated Chevrolet dealership in Woodstock, IL. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.
We offer great pay and excellent benefits for experienced BDC managers! If you are a natural communicator and a born leader, our dealership needs you. When you join our dealership family, you’ll be asked to manage, supervise and execute BDC customer communications (email and telephone) in a manner that aligns with our dealership’s highest standards. You’ll also oversee a team of dedicated BDC coordinators and train them in the art and science of customer communication. We only hire the best. If that’s you, then let’s get the conversation started today!
Job Responsibilities
- Oversee daily BDC department operations
- Recruit and train BDC staff
- Understand buying profiles and patterns of typical telephone prospects
- Run daily/weekly/monthly reports and track results
- Prepare individual “call results reports” for BDC staff
- Record and listen to customer calls
- Train BDC staff by reviewing recorded/live calls and outcomes
- Determine which customers to contact based on current marketing initiatives
- Review performance and develop staff
- Interface with other department heads
- Participate in dealership management meetings
- Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
- The ability to manage high call volumes, internet leads and call lists simultaneously
- Overall knowledge of automotive sales and service department operations
- Strong organizational skills and leadership abilities
- Familiarity with dealership CRM and DMS systems
- Experience in training teams and individuals preferred
- High school diploma/GED
- Basic computer skills
- Dealership BDC experience
- Must have valid driver's license
- Medical, Dental, Vision, 401k matching
- Employee Discounts
- Highly Rated Dealership- 4.8 Star Google Rating!
- PTO & Paid Holidays
- Opportunity for Career Growth
- Training provided
- Free college program
Family owned and operated Chevrolet dealership in Woodstock, IL. We believe our employees are our greatest asset and we provide an excellent environment to progress their careers in the automotive industry.