Legal Records Lead

Miller Johnson, a rapidly growing Midwest law firm known for its entrepreneurial spirit, down to earth culture, and deep-rooted commitment to the communities we serve is looking for a Records Lead in our Grand Rapids and Detroit offices. In this role you will be responsible for overseeing the lifecycle of firm records, including inventory control, records analysis, retention, destruction, and daily records administration. This role is critical to maintaining an organized, efficient, and reliable records management function by combining records management expertise, analytical skills, and cross-functional collaboration to ensure the accuracy, accessibility, and integrity of firm records.

Key Responsibilities and Essential Functions

• Partner with the Director of Risk & Operations to develop, document, refine, and maintain records procedures, workflows and recommend process improvements while maintaining compliance and records standards.
• Perform and coordinate records retrieval, storage, tracking, retention, and destruction activities.
• Run and analyze reports from FileTrail and other records management systems.
• Maintain accurate records inventories and tracking systems to support efficient records management and retrieval.
• Review records for organization, accuracy, classification, indexing, retention, and compliance issues, and coordinate appropriate resolution.
• Partner with attorneys, legal administrative assistants, paralegals, and administrative staff to resolve records-related matters and support records integrity.
• Maintain quality control procedures for physical and electronic records including identifying records eligible for destruction, digitization, retention, or transfer.
• Lead records audits, inventories, retention reviews, and related records management initiatives.
• Provide day-to-day coaching, training, and support to Records Coordinators coordinating work assignments and establishing priorities.
• Promote and maintain a consistent, service-orientated records management process with established procedures across all locations.
• Travel to Miller Johnson Offices as needed (approximately 25%)

Education and Experience

• High School Diploma or GED required
• ​5 years of records management, records operations, information governance support, or related experience, preferably in a law firm or professional services environment.

Skills, Knowledge, and other Competencies

• Experience with FileTrail or similar records management software preferred
• Experience with iManage, NetDocuments, SharePoint, or similar document management platforms, preferred.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and Adobe Acrobat.
• Familiarity with records management databases and inventory tracking systems.
• Communicates openly and professionally with attorneys, team members, and external stakeholders. Handles confidential information with discretion and exercises sound judgment.
• Maintains composure and effectiveness in a fast-paced, deadline-driven environment.
• Experience creating and analyzing reports, coordinating records inventories, retention activities, audits, or other records management initiatives.
• Highly detail-oriented with the initiative to independently identify opportunities for improvement and drive projects to completion.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and customer service skills.

Culture and Benefits

At Miller Johnson, our culture is anchored in our Core Values and how we work together:

Integrity and Candor – We speak the truth
Down to Earth – We stay humble and real
Grit – We push through and get it done
Committed to Excellence – We raise the bar
Committed to Impact – We lift others up

Entrepreneurial Mindset – We think like owners
Down to Business – We move fast and stay practical
Rooted and Invested – We build lasting trust

We are committed to fostering an exceptional work experience that includes a healthy work-life balance and an inclusive culture that values uniquely talented team members. We are proud to offer flexible scheduling, paid time off, and annual performance reviews. Our benefit package includes medical, dental, vision, life insurance, short- and long-term disability insurance, paid parental leave, tuition reimbursement, adoption assistance, and a 401(k)-retirement plan.

We are an Equal Opportunity Employer (EOE)

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Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $25 - $30