Refrigeration Service Manager

Job Description

Founded in 1997 in Baltimore, MD, Miller Construction Services, Inc. is a general contracting and construction management firm that emerged as an extension of Miller Refrigeration, a service-based company established in 1990. With over 25 years of experience, Miller Construction has expanded its services to deliver high-quality projects across the East Coast, Midwest, Texas, and beyond. Our strong, customer-first ethos drives us to treat every client as a valued member of the Miller family. This commitment to relationships extends to our employees, fostering a culture of appreciation where well-being and professional growth are prioritized at every level.

Travel Component: This role requires approximately 75% travel, often for multi-day or multi-week assignments, depending on project schedules. Travel may be regional or national based on customer locations and project phases.

JOB DESCRIPTION:

Miller Construction Services, a trusted leader in the industry, is seeking a skilled and dedicated Assistant Refrigeration Service Manager to join our team. This individual will support the Service Manager in overseeing refrigeration service and maintenance operations for a chain of locations. This role requires strong technical knowledge, organizational skills, and the ability to coordinate service efforts while fostering excellent customer relationships.

ROLE AND RESPONSIBILITIES:

• Customer & Vendor Communication: Maintain strong relationships with customer leadership and service providers to ensure high-quality service delivery. Communicate efficiently via phone, email, and in-person meetings.
• Service & Maintenance Coordination: Assist in supervising refrigeration service and maintenance activities, ensuring timely and effective issue resolution.
• Refrigeration Controls Expertise: Strong knowledge of refrigeration controls to support troubleshooting and service operations.
• Refrigerant Conversions: Plan, coordinate, and oversee refrigerant conversions in supermarket applications, including on-site supervision of projects.
• Work Order Management: Review and manage work orders related to refrigeration and HVAC service, ensuring efficiency and accuracy.
• Site Visits & Travel: Conduct site visits for refrigeration service assessments and walk-throughs as needed. Travel will be required based on customer needs.
• Project Scoping & Management: Develop scopes of work for refrigeration service and turnkey projects, estimate costs, and oversee project completion.
• Training & Development: Updates job knowledge by participating in educational opportunities; attending trade events, etc.
• Team Collaboration: Work closely with the Service Manager and field teams to improve operational efficiency and customer satisfaction.
• Safety & Compliance: Ensure compliance with safety regulations, company procedures, and industry standards.
• Other duties as assigned
  
  

ROLE REQUIRMENTS:

Education:

• High School diploma or equivalent required.
• Bachelors degree is construction management, civil engineering, or similar field preferred.
• Universal EPA Certification highly preferred.
  
  

Experience:

• 5 years of experience in commercial refrigeration service required.
• Experience coordinating and managing refrigerant conversions in supermarket applications.
• Familiarity with refrigeration controls and troubleshooting.
• Background in reviewing and managing work orders for refrigeration and HVAC services.
• Experience in project scoping, estimating, and execution.
• Previous leadership or supervisory experience is preferred.
  
  

Skills & Competencies:

• Strong leadership and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple service requests and projects simultaneously.
• Knowledge of refrigeration systems, refrigerants, and regulatory compliance.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and industry-related software.
• Strong organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
  
  

Company Description

Miller Construction Services, Inc., is a family owned and operated commercial construction and project management company. We have been in business for over 25 years and are excited to welcome you to the team!

Miller Construction Services, Inc., is a family owned and operated commercial construction and project management company. We have been in business for over 25 years and are excited to welcome you to the team!