What are the responsibilities and job description for the Customer Order Management position at MillenniumSoft Inc?
Position : Customer Order Management
Location : Sparks, MD
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Work days/hours: M - F 8am - 5pm
Job Description
Location : Sparks, MD
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Work days/hours: M - F 8am - 5pm
Job Description
- Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.
- Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
- Demonstrates knowledge of standard business practices and procedures
- Performs tasks related to pre-sales service, order fulfillment and post-sales service
- Addresses moderately complex issues
- Resolves moderately complex customer issues with minimal supervision
- Communicates complex information on products and services. Recommends alternate products to meet customer needs
- Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
- Applies knowledge and skills to a variety of standard activities
- Works with moderate guidance in own area of knowledge
- Bachelor's degree required - 2-4 years’ experience
- Strong communication skills
- May be required to travel up to 10% of time
- Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i