What are the responsibilities and job description for the Customer Order Management (Exp in ERP, Export, Logistics, Order management) position at MillenniumSoft Inc?
Position : Customer Order Management (Exp in ERP, Export, Logistics, Order management)
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Customer Service
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Monday – Friday; 8am – 5pm CT with an hour for lunch
Hybrid and onsite position: Tuesday – Thursday. The associate can work from the office Monday – Friday if that is their preference.
3 Must Have's On Resume
SUMMARY:
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Customer Service
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Monday – Friday; 8am – 5pm CT with an hour for lunch
Hybrid and onsite position: Tuesday – Thursday. The associate can work from the office Monday – Friday if that is their preference.
3 Must Have's On Resume
- Minimum of 1 year experience with ERP system(s).
- Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service).
- Minimum of 2 years' prior experience in a related industry (i.e., medical device, healthcare supply chain, pharmaceutical).
SUMMARY:
- Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.
- Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
- Demonstrates knowledge of standard business practices and procedures
- Performs tasks related to pre-sales service, order fulfillment and post-sales service
- Addresses moderately complex issues
- Resolves moderately complex customer issues with minimal supervision
- Communicates complex information on products and services. Recommends alternate products to meet customer needs
- Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
- Applies knowledge and skills to a variety of standard activities
- Works with moderate guidance in own area of knowledge
- Team player with impactful verbal and written communication skills
- Ability to influence without authority
- Strong attention to detail
- Strong customer focus and a track record of implementing best-in-class service levels
- Ability to build strong relationships with relevant stakeholders
- Skillful at setting priorities, meeting deadlines, and managing multiple tasks
- Versatile learner with the ability to function in a changing environment
- Action-oriented and results-driven, independently seek continuous improvement opportunities
- Must be self-motivated and can be productive with little or no direct supervision
- Proficiency in standard business computer software applications (MS Word, Teams, PowerPoint, Outlook)
- Beginner to Advanced Microsoft Excel skills preferred
- A high school diploma plus 3 years of experience.