What are the responsibilities and job description for the Collections Specialist position at MillenniumSoft Inc?
Position : Collections Specialist
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Finance
Level of Experience: Entry-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Shift: Workdays/hours Monday - Friday (08:00 AM – 05:00 PM).
Note: Hybrid Role – we work on a schedule of 3 days in the office/2 days remote and usually on a 3-week rotation schedule but knowing teams/associates can come in for meetings that require in-person collaboration.
Job Description
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Finance
Level of Experience: Entry-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Shift: Workdays/hours Monday - Friday (08:00 AM – 05:00 PM).
Note: Hybrid Role – we work on a schedule of 3 days in the office/2 days remote and usually on a 3-week rotation schedule but knowing teams/associates can come in for meetings that require in-person collaboration.
Job Description
- In this role, the Sr. Collection Specialist is responsible for ensuring the prompt payment of the accounts receivables in order to maximize revenue management for client.
- Responsible for building and maintaining customer relationships, monitoring assigned AR Portfolio, ensuring timely payments, resolving Customer concerns and assisting with resolution of escalated collection issues.
- Proactively monitor and reconcile customer accounts
- Identify, and facilitate the resolution of, disputed receivables.
- Provide exceptional customer support, responding to account queries in a timely and professional manner
- Maintain a detailed understanding of customer contracts and how they impact the collections process
- Maintain accurate and up to date customer account documentation.
- Proactively escalate to internal support partners and Sr Management as appropriate.
- Identify, and communicate process improvement opportunities to Manager as appropriate.
- 2 years in commercial collections.
- Strong analytical/problem solving skills.
- Excellent communication skills (written and oral).
- Superior customer service skills.
- Good Administrative skills.
- Strong attention to detail and goal oriented.
- Ability to prioritize and manage multiple responsibilities.
- Contract Analysis.
- Knowledge of collection techniques (i.e., skip tracing).
- Strong Microsoft Excel skills.
- High School Degree or equivalent.
- Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.
- Direct experience with SAP.
- Working knowledge of Microsoft Office.
- Experience working in a shared service center.
- Bachelor's Degree in Finance / Accounting / Economics.