What are the responsibilities and job description for the Business Analyst position at Millennium Software and Staffing Inc?
We are looking for an experienced Business Analyst or Product Owner to support major Contact Center transformation initiatives. The ideal candidate will have strong analytical skills, experience in telecom or customer service environments, and exposure to modern AI-driven engagement solutions.
Mandatory Requirements
- Contact Center domain experience.
- Strong Business Analyst skills (not a Project Manager role).
- Exposure to AI, IVR, SMS, and Chat-based customer engagement solutions.
- Telecom industry experience.
Qualifications
- 5 years of experience as a Product Owner or Business Analyst in telecom or contact center environments.
- Understanding of AI technologies and their application in customer service.
- Hands-on experience with omnichannel customer engagement strategies.
- Strong communication, documentation, and stakeholder management skills.
- Ability to work cross-functionally with business leaders, IT teams, and external vendors.
- Strong analytical, critical-thinking, and problem-solving abilities.