What are the responsibilities and job description for the CCAAS Consultant position at Millennium Software and Staffing Inc?
For our Detroit based client we require a Consultant to
Required Skills/Experienc
eExperience, as a Product Manager
.Experience supporting contact center or customer care technologies (phone, chat, chatbots, AI, Email)
.Hands-on experience with CCaaS platforms, preferably Amazon Connect -Genesys, Ring Central or LivePerson a plus
.Strong experience writing user stories, functional requirements, and acceptance criteria
.Solid understanding of Agile/Scrum methodologies