What are the responsibilities and job description for the Patient Care Specialist II position at Millennium Physician Group?
Job Description Summary
Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting.If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.
How Will You Make An Impact & Requirements
What You’ll Do
Vera Whole Health offers a comprehensive benefits package, including:
Vera Whole Health is seeking a reliable, customer‑focused Patient Care Specialist (PCS) to join our team. As the first point of contact for patients, you play a vital role in creating a warm, efficient, and supportive clinic experience. We’re looking for someone with strong attendance, excellent communication skills, and 2–3 years of front‑office experience in a healthcare setting.If you thrive in a patient‑centered environment and enjoy being part of a collaborative care team, this role is a great fit.
How Will You Make An Impact & Requirements
What You’ll Do
- Greet and check in patients with professionalism and compassion
- Manage front‑office operations including scheduling, check‑out, and updating EMR records
- Answer multi‑line phones while following urgent/emergent protocols
- Conduct daily appointment reminders and outreach
- Collect and process payments at time of service
- Verify insurance eligibility and assist with authorizations
- Resolve patient concerns with empathy and problem‑solving
- Maintain confidentiality and follow HIPAA and safety protocols
- Support administrative tasks such as scanning, filing, and supply management
- Participate in team huddles and contribute to workflow improvements
- 2–3 years of healthcare front‑office experience (required)
- Strong reliability and consistent attendance
- Excellent customer service and communication skills
- Ability to multitask in a fast‑paced environment
- Intermediate computer skills (MS Office EMR experience)
- Ability to type 45 WPM
- Cultural sensitivity and professionalism with diverse patient populations
- Additional language skills are a plus
Vera Whole Health offers a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- 13 Paid Holidays
- Paid Time Off (PTO)
- Supportive, team‑oriented work environment
- Hep B vaccination or proof of immunity
- Negative TB test within 90 days of start date
- CPR/BLS certification (pre‑hire)
- Annual influenza and COVID‑19 vaccinations per company policy